Shawn
Two major concerns
Two major concerns - I was billed $200 higher than expected for a 6-month supply and I thought I was signing up for a 3-month supply so both the longer supply & higher cost were surprising. The second was I provided input regarding my initial dosing which went unanswered for over a month which meant I received dosages that weren’t appropriate for me. So I overpaid for meds that were I adequate. Definitely changing suppliers when meds run out.
Response from NewSelfJun 25, 2026
Shawn, Thank you for sharing your feedback. We're sorry to hear that your experience did not meet your expectations. We understand your concerns regarding both the billing amount and the medication dosing. Unexpected costs and confusion about the duration of a treatment plan can be frustrating, and timely responses to questions about dosing are especially important to ensure patients feel informed and supported throughout their treatment. We would appreciate the opportunity to review your account, including the order details, billing information, and communication history regarding your dosing concerns. That said I have requested additional information from you once we receive that information we will be able to move forward. We value your feedback and are committed to improving both our communication and patient experience. Sincere regards, Team NewSelf