Jennifer K.
The weight loss has started to increase…
The weight loss has started to increase after the first 3 months. Customer Service is AI generated. I was waited for 2+ hours and never talked to a human. Issue was resolved when human support messaged back. 3 month supply was mailed too early therefore expired before available to use 3rd month.Doctors take a long time to respond to messages. I would rather talk over phone but that is just me. Price is good. Two week check ins via text are ok. Needs a progress chart on weight loss in order to track better.
Response from NewSelfJul 26, 2026
Thank you for taking the time to share your detailed feedback. We're pleased to hear you've experienced continued progress with your weight loss and found value in our pricing. We also appreciate your honest comments regarding response times, communication preferences, medication timing, and progress tracking. Feedback like yours helps us identify opportunities to improve the patient experience. Your comments have been shared with our team for review. If you have any ongoing questions or concerns, please contact our support team through your patient portal so we can review your account and assist you further. Thank you for giving NewSelf the opportunity to be part of your health journey.