Dennis S.
Never Trust A .Net
First I’ll start with many discrepancies on their website: the company lists they are out of Las Vegas, even going so far as to post Las Vegas in the “Community” section of their Facebook page. THIS IS A LIE. I physically went to the address, given I live in Vegas, and it was nothing but a small house (not a warehouse- a pedestrian house) that was a mail front. I should’ve known then this company was sketchy, but I overlooked this. Months later I made my first order, but never received an order number or confirmation email. Three weeks pass and I receive nothing, now I’m starting to feel scammed. I contacted customer service and got a reply back from “Sarah C.”, Sales & Marketing Director. She explains to me that their company is a Delaware based LLC, something that of which is not listed anywhere on their website Or respective social media- another red flag. She tells me the Vegas location is a warehouse and letter receiving center (it’s a house) and that “due to the state of emergency with customs (likely due to the Coronavirus outbreak or so I’m left to assume, although if you’re company is U.S. based, I’m not sure why this is an issue), shipments within US borders have been extended” and that my product had shipped on January 16, 2020. Again, no order or tracking number was ever provided, but she knew exactly what I’d ordered. By February 10th still not having my package arrive, I make the attempt to call the phone number listed for Customer Service on the website: it rings 5 times then disconnects, hanging up on me. Another red flag, which at this point I’m left feeling completely scammed and questioning the legitimacy of a Non-BBB accredited company, claiming to have been around since 2008. Even the validity of other positive reviews appear sketchy to me, given there are key words in each that look to deliberately go out of their way to depict a company with “great customer service“ and “fast shipping”, as well as being updated as recently as 2 days ago Further, if due to states of emergency in the postal service, wouldn’t a proactive company post that there may be delays in shipping due to this on their social media accounts? That’s just a good heads up in the customer service department, but who am I to think logically? Going forward, I can’t say I’d ever instill my trust in this company ever again and neither should anyone else. Consider this a warning, and I the cautionary tale.