Amy T.
Lack of communication
I placed an order in April and was promised I would have it by early July. Early July came and went and no product showed up. I called and was told that it would be here by mid July. Mid July came and went and no product. Again I had to call them, they didn't call me to explain why or where our product was. I went elsewhere to get the product we needed and was told that my order would be cancelled by two different sales reps at Newark, the product finally showed up after I was assured that the order had been cancelled and we wouldn't be billed. Now I have an invoice, the product has been refused and I have to deal with trying to get a credit. All of this could have been avoided with a little communication from Newark to us.
Response from www.newark.comAug 25, 2014
Hello, thank you for posting about your experience- it does help us to identify where we need improvements. The item ordered was a special order item with a very long lead time from the manufacturer. Special order items do tend to have lead time updates from our manufacturers. We are reviewing ways to provide updates to our customers about backorders currently, as we know this is important. We are very sorry for this experience. We are also responding to you personally to ensure this matter is resolved.