www.newark.comReviews of newark.com

Worst Customer Service in the Industry I ordered once from Newark, owing to the convenience of sourcing parts with Eagle's Design Link. Never, in my dozens of orders with the likes of Mouser, Digikey, Jameco, Tayda, etc. have I encountered such incompetence/laziness in customer service. It started with an honest mistake on their part: a part was listed incorrectly with a minimum quantity of 1, and actually had minimum 500. I was notified via email and asked to call a customer service number. I called and had a very hard time understanding the accent of the person on the line and didn't want to rely on communicating things like part numbers and quantities, which are obviously best handled via email. I emailed and asked for part #X to be replaced with part #Y "in the same quantity". Two days later, I received an email asking me for the quantity for part #Y. I replied with the quantity. Another four days go by and I notice that part #Y is now listed as backordered. Somewhere in the 2-6 days it took their shoddy customer service to change one part number to another, the part had sold out. And I was not notified of the change. I email asking to replace it with another part. A day later I got fed up and asked to cancel the remaining half of the order, which hadn't shipped yet. They refused to cancel, and outright ignored my second part replacement request. Nowhere during this process did anyone admit to Newark's mistakes and oversights, nor did anyone offer bare-minimum, common-sense reconciliation like free expedited shipping. At this point I am so livid that I'm re-sourcing all the parts on Mouser and will gladly eat the return shipping costs to send my order back to Newark, just so they don't get my business. And to the Newark/Farnell shill responding to all these posts, I say whatever you're offering is too little, too late. Similar stories to mine on here going back years is a pretty good indication that Newark has zero intention on improving the quality of its customer service. Oh yeah, and eight days after they caught the initial mistake (incorrect minimum part quantity), the part is still listed incorrectly. Happy sourcing.

Slow response, horrible customer service. We were on the website and found 19 pieces of what we needed. We decided to buy all of it, and thought it would ship as soon as possible since it was IN STOCK. I even made sure with a number of people on the phone that it WAS IN STOCK. Every time I called their customer service, they would tell me to call a different number because someone else needs to help me. ????? I wasted so much time and energy on them and out of a handful of people I talked to about our order, only 1 of them knew what they were doing. I was told that it would ship on 3 different days. At one point they even told me they only had 16 out of the 19 pieces in stock and the other 3 would come in April when we placed the order in Feb.. Everything everyone at this company told me was very misleading, none of the information were accurate. We even got the tracking# after the shipment arrived. We even put our FedEx account# when we placed the order so they could use priority overnight shipping since we needed it ASAP, but they used UPS ground??? Overall, very slow and difficult company to work with.

ordered an in stock item (8 on hand) that should be able to ship the same day according to their website. Item shipped out 4 days later and arrived missing parts. I contacted the online customer service chat agent and explained the situation only to be told I needed to send in an email to customer service which I did. After several phone calls and another online chat I was told they would need to do a bin check that would take 1 day. 1-1/2 days later I called again to find out what was going on only to be told the warehouse hasn't responded yet and so they would escalate the bin check to a manager. Newark called me back later that day and told me half of the in stock items were missing parts and they would be sending me an RMA # to return the product and that I needed to reorder another item. The RMA was only for the item and shipping but not the sales tax I was charged, I emailed them back telling them I wanted the tax refunded also and they asked for my tax ID ! People that's not how it works. (still fighting this) I reordered the item again and didn't receive a proper order confirmation as I did on the original order, so I called them again. I was told everything was ok and the item was shipping out that day. It is now the following day and I still have nothing and see they still have the same quantity available in stock, so once again I called in. Was hung up on/ disconnected 3 times, told by one customer service rep after another that what the other person was doing wasn't right. Finally got to a rep who told me the computer system had crashed the previous day and all the orders were cancelled and the charges to my account will be refunded in 5 days! I'm not rich by any means but now I have almost $250 in outstanding charges with the same company for a $100 item and still no item to use! I expressed my frustrations to the rep and he offered to place a 3rd order to which I replied no way, we are done doing business, I will never order from Newark again or recommend them to anyone! Going to order from another vendor like I should have in the first place. THIS COMPANY SUCKS!!!

I recently purchased this 4 Channel Mini Case 1080p Tribrid CVI DVR to replace a failed unit on my home surveillance system. What arrived was an empty shell of what appeared to be the correct unit but when we opened it up it was entirely empty. We scavenged the old DVR parts and reassembled them in the shell they sent, their add quoted I'd bought the full package. I left a negative review on their website and they scrubbed that clean after a day. What if they sold cars and you bought one and had it delivered only to find it empty under the hood? HORRIBLE, HORRIBLE RIP OFF OUTFIT! BUYER BEWARE!!!!

Placed an order on the 17th, got an email on the 19th that only part of the order would be filled. When I asked about refunding the remaining portion the response was, "You don't get charged till we ship" Bu||$hit. My card had a charge on the 17th and also on the 19th. When I was transferred to their Credit Card division I was connected with the lovely Cynthia who spoke at an incredibly low volume and apparently with a handful of rocks in her mouth. I had to ask her, her name twice and to speak up which she didn't like being asked to actually do her job so she hung up. I hate HATE companies that act like they are doing you a favor by letting you buy what they are selling Newark is one of them. I will never do business with them again and by looking at the reviews prior to this neither are a bunch of other people. Who every is running that company; It Sucks and you suck at running it.

I placed an order for an item on 6/24. It was then delayed 4 times before I called to ask on 7/17 about where my stuff is. I was then lied to and told it would ship on 7/22. It is now 7/24. It still has not shipped, and I have no way of trusting in their next guess as to when I will get my stuff. My order summary page still lists the shipping estimate as 7/16 and now the order total has an additional $50 mystery charge that the car rep cannot explain. On top of that, they curate the reviews on their site, so you'll never see any critical review that will dissuade you from buying something based on their handling of their products. Element14 will never give you the ability to make an informed purchase.

STILL WAITING ON THAT PHONE CALL As a maintenance shop for a large… As a maintenance shop for a large hospital in Detroit we have place many order with MCM Electronics. If we ever had a problem they would make it right fast. I have learned Newark have a very different approach on handling problems. I have an out of the box failure from an order (order# 899383). I called the day I received the item and reported the failure and was told someone will get back to me, but that department is slow so give them a round a week. Which I thought was very strange. I gave them two weeks and called back again. After talking to Linda which she was very nice again told me someone will be getting back with me. Within a few days our Purchasing agent that placed the order got email from a non personal email asking if we wanted to return it. We replied with a question on getting an exchanged. That was a few days ago with no response. This order was placed about a month ago. Looks like it time to find somewhere else to buy our items from. Reply from newark ‎Apr‎ ‎16‎, ‎2019 Hi Gerald, We are very sorry to hear that it's taking so long to get this resolved. Thank you for providing the order number because we will have one of our Customer Service Representatives call you to sort this out. Once again, our sincere apologies for this poor experience. Sincerely, Newark element14

Hi On 22nd November 2019, I ordered four BAT54,215 Tape and Reel Cut diodes at $0.20 each - a total of $0.80. After placing the order I noticed that the shipping was going to be over $100 for $0.80 worth of goods. I immediately emailed Newark to cancel the order. i heard nothing until 9th March this year when I noticed $158.00 had been deducted from my credit card from this company. I then received an email saying the goods had been posted. I emailed again and Newark refunded me the $0.80 for the parts but did not refund the postage. This feels like a scam on many levels. Firstly, why did they not cancel the order? Secondly, why did they process the order four months after it was placed? And why is postage for $0.80US worth of goods $158 AUD? (Equivalent to around $111.00 USD). These goods were very small and fitted in a standard letter envelope. I have received ZERO personal communication about this matter. I would not use this company again.