www.newark.comReviews of newark.com

One Star too many - my first experience. Ordered parts on 2/July/2020, approx 630am USA time on Newark.com website for delivery to Dubai UAE. Order number 685150. Credit card was immediately debited (got the sms for charge of USD 350.95). This included shipping charges of around $75 for 6-8 day USPS delivery and I was OK with it. The item on website showed Immediate dispatch availability. Great-so I thought. Kept checking the website daily for shipping reference but one place it showed On Hold in red, other page showed In Process in green. On 7July I decide to call the number from Dubai and after wasting money on long distance call, I spoke to a lady who assured me the order was not on hold and would be shipped today (7July). She put me on hold to speak to warehouse to confirm this. Said the order will ship in a few hours and by end of day the tracking number will be posted. Great-so I thought. No updates next day, so I wasted another call to USA. This time I was handed over to Monish, who once again put me on a lengthy hold, then informed me that he has confirmed with the South Carolina warehouse that the order will ship today. There was some delay on their part as the order so to ship to Dubai, UAE but it's all resolved and will ship today. I didn't realize it would be difficult for a multinational to ship parts by courier to Dubai UAE (I order parts from USA, EU, China, Taiwan without issues), but Monish said it was resolved. Due to the delay Monish agreed to make a special request to warehouse to send the goods by UPS instead of USPS. He would send an email with the tracking number. Great - so I thought. Within 2 mins of the phone conversation, I get an email from Monish: Hello XXXX Greetings! We regret to inform you that order#685150 was cancelled as Priority Mail is currently not an option for countries outside the USA due to COVID-19. You may place a new order with a different delivery method. Thank you! Monish V Customer Service 4180 Highlander Parkway Richfield, OH 44286 O ‪800.463.9275‬ F ‪888.551.4801‬ ——--- After cooling down I call the same number he posted to attempt to speak to him but alas I was stuck with Mr Arko Roy. Mr Roy then proceed to educate me that the parts I have ordered are in fact in Leeds UK, awaiting shipping to USA and then they will ship to me to Dubai. What?!?!? He further says that Neward will charge card only when goods are shipped. I had to double check and confirm to him that the card was in fact charged on 2July. 3 days - 3converstions - 3 different stories. Mr Roy insisted that his was the God's honest truth. For refund, he said I needed to contact another number. After insisting he handle the matter, he sends me this email: Hi XXX, As per your request, I have requested the warehouse to cancel the order no.- 685150. Once the order is cancel the order amount would be credited to your bank account within 7 business days. Regards, Arko Inside Sales Newark Element14 ------ Several times Mr Arko asked me if I understood their internal process of shipping from Leeds to USA and then to me. Informed him that they can send the parts to wherever but they need to inform immediately of they cannot be shipped to Me!! I have no idea if I will ever get a refund. Sad part of this scam was that I avoided getting scammed from a Hong Kong company to fall prey to Newark/Farnell/E14. It for sure would have been cheaper with the HK company. To Newark /Farnell/E14 Management, You are a blight to online ordering of parts if this is how the customers are treated. If you cannot handle overseas shipments (which you plainly cannot), admit defeat on your website. Being a US/UK company raises expectations and responsibilities, which you have failed. To potential Newark/Farnell customers: Explore other wonderful merchants who will promptly service your needs, avoid this one. Not getting your cheap paid parts is significantly worse then paying a little more but actually getting the parts.

bought a 3 dollar item and chose the standard shipping method. the shipping fees where hidden. until i received an invoice 1 day later caliming the fees where 127 dollars!! Freight fees are ridiculous support is slow and dont care. I am lucky my card is blocked because im not paying this!! I tried explaining it to them but live support is dead. Stay away from them! do yourself a favor. I want to return the product but who knows how muhc they charge for that? I cant even find my item back on my account?!?!? many links on the site are dead and it just doenst work. pinacle of bad.

If you are reading this review after placing your order I really feel sorry for you ... My Order #: 505844 On May 12, 2020 i placed order for an item that was in stock and that will be shipped in 5 to 8 days. Today is July 3 , Newark failed to ship the item, refused to refund the money and refused to respond to email or answer any call to resolve the issue You can place an order online but there is no option to cancel it. None of the item listed are in stock and its just a scam to take your money. Those items are possible obsolete and you would never see them anywhere except in Newark electronics where it will be in infinite quantity. Once you place the order the claimed 7 business days will become 3 months and you will not be able to cancel it because they dont have any process to cancel it. Then comes the scam(call) centers from India. The customer support agent will ask you to contact sales agent and sales agent will ask you to contact customer case. After several calls back and forth they will start giving numbers which no one will answer. Then the scam centers will start giving false information that the item is already shipped and they will call you next day with the tracking number. That day will never come. One scam center agent said that the item was not shipped because its out of stock . Another agent said its was already shipped. I had sent several emails (one email per day) asking to contact me as i was moving out of the current address and to deliver to a new address. This was when the item was not even shipped. But i did not get a single reply for my request. In the final mail i received they showed me middle finger and said they wont change the address, wont refund the money and the item will not be shipped. Probably the worst people i have dealt in my life. The item i wanted was for a very important project. Please save yourself from all these trouble and avoid dealing with this fraud company.

Website falsely claims the item available on 06/29/2020. But after ordering the item, the shipping date on the item is 09/28/2020. Very bad customer service. Could not reach them either email or 1800 number.

I use Newark on a regular basis and have done for many years. Their customer service has always been horrific, but since they've changed their customer service to india it has got even worse. No-one responds and if they ever do they are no help at all. Newark know that a lot of business have to buy from them. I use them only in emergency situations, all my major business is done through companies who care about their customers

This is the worst customer service i have ever had from anyone. ordered 2 horn tweeters and 1 is bad. In 2days i have fought with them over replacing the bad item. Word of caution please stay away from this company.I will be calling B.B.B. and file a report.Order number was 531558.Over 8 hrs in 2 days and still no result.I guess my next step is B.B.B.

Newark doesn't allow calculating of their outrageous shipping charges until you complete your order. If you're trying to order parts that used to be from MCM electronics, they do indicate that they will come from their facility in the UK but what you don't know until the order is placed is that for a $5.00 item that weighs about 5oz they'll charge you nearly $15 for shipping and handling. They really screwed up MCM which was a wonderful, caring, decent company. I'll be going with UT Source for my older and newer IC's and anyone else for the rest of my accessories. Did someone also buyout Newark Electronics? Even they were never this bad. What a ripoff.

Completely incompetent customer service department. I have been trying to return, exchange, or repair a defective product since mid February and either keep getting a run around or ridiculous replies from customer service. Reached out at least 5 times and everyone sounds like they are drones reading a script. No common sense with these people. Customer service manager must be hiding in a bunker somewhere because they are completely absent.