www.newark.comReviews of newark.com

I went through newark, being that they are the only ones that had what I was looking for. The checkout process was very buggy. I’m normally very careful with clicking once on the payment process and waiting patiently but my card was charged 3 times for one order. I received only one item, as intended but the extra charges were not refunded to me. Calling their customer support isn’t far different than dealing with the infamous “Microsoft support” scammer network, it was a headache bouncing around department upon department of people I could not understand not only because of hard to discern people but, absolutely terrible phone system audio quality. I was able to eventually get one refund being told that I would get two refunds. I was being as friendly as possible, the woman was very short with me and ended the call promptly with “you’ll get both your refunds.” And hung up. I did receive one refund but not the other. Calling again today, it was the same story, exactly the same. Bounced around 3 people I couldn’t understand, then back to the same woman I talked to several days prior. She was again very short with me, I could hear her very well but it’s like she didn’t even want to hear what I had to say. The call ended promptly again with “you’ll get your refund. Some other muttered words I couldn’t hear” and hung up. Pretty terrible customer support experience. Never will I ever bother ordering from these guys again. EDIT: To the response below, I figure that editing this post is the only way to possibly respond. I still have yet to receive a second refund regarding the triple-charge to my card used for this payment. I have not yet filed a complaint or fraud charge to my card company but not apposed to doing so as terrible as the customer service with Newark has been so far. Order Number: 433912 Invoice Number: AA33471435 I was charged a total of three times for this order, I only checked-out once, I received one item as per my intention. I have only received one refund of the two extra charges I had. If this can be resolved, it'd be greatly appreciated. The responses here on trust pilot are far friendlier than the phone customer service. Chat customer service doesn't even work.

Places an order for an in stock power supply. Three days later, it still didn't ship. I contacted customer support who tells me it's on hold with no estimated ship date. I ordered from Digi key instead and it shipped in a couple of hours. Don't know what these guys are doing, but it certainly isn't working.

I had ordered a couple of times already and no issue so far, however my last order (#100958) was split into three shipments (2nd day air). Two of them arrived but the third got lost with UPS. I contacted customer support multiple times about it (phone, chat, support ticket), the only answers I got was: “we’ll come back to you” what never happened and it is almost two months now. It would cost them ten minutes to ship me a new item and file a claim with UPS. Not sure why they have customer support at all, it would not make any difference if they wouldn’t. I haven’t experienced a worse support so far.

Terrible company to deal with. Ordered 2 speakers & 2 subwoofers. Speakers were in stock, but subwoofers were not. Was told I could still order and they would be shipped when they became available in December. The total order was 212.00. I was immediately charged 78.00 for the speakers. Ok. They're in stock & shipping. Next day, my account is charged 212.00. So, they charged me 78.00 too much. Called customer service & was transferred to credit card department. Complete ignorance. She wouldn't let me speak & actually told me to shut up! Said as the order moves thru the system, I will see more charges! WHAT????? No. I asked for a supervisor, but guess what--- none available. She said to stop looking at my bank account because I'll only give myself a headache. When I wouldn't take her bs story, she hung up on me. So, I called back....asked for a supervisor immediately & was given to another customer service person. At least this one helped-- sort of. She canceled the order when I demanded it. The charges on my bank account are still in pre-auth status, so they should just fall off, but just in case, I contacted my bank & filed a complaint. Horrible, horrible company to deal with & worse customer service! STAY AWAY!!!

worst purchasing experience, website crashed one time right after submitting order, order got duplicated, had to call and cancel one then i was told they can't ship my product same day (as promised) cause they have to validate it. credit department lady was rude as hell. ended up cancelling my order.

Placed an order had an issue the first time called CS and placed order again online while CS was on phone and all went through. Looked a day or so later and both were placed on hold. Called reason given was a CC hold. Was advised by their CC dept to cancel both the orders and reorder via the phone. I placed 1 order for all items in stock and CC went through. I placed a 2nd back order for more of the same item. CC went through. Looked on my account and it shows the back order processing and the smaller order in stock but once again is on hold. I was told the back order had a CC issue but the small order was fine and was transferred back to CC for the back order CC issue. At first this lady was very nice and helpful the first go around but this 2nd time she said check back in a day or so KNOWING THESE TARPS ARE FOR HOMELESS CAMPS to get out of the elements and hung up on me. I had planned to reorder multiples of this item monthly or so but I am second guessing if that should happen or not. They claim my first order will be here in 2-4 days we shall see if that is even true!

Issue: Improper packing for order 121808 resulted in BOTH Transformers arriving as damaged items. The two items in this order were heavy and delicate transformers. They were placed in a cardboard box with only thin bubble pack bags over each transformer. Needless to say with heavy Transformers rattling around loose in the shipping box BOTH Transformers arrived damaged. Newark customer service has not replied to FIVE email over a weeks time. This company has not been professional to deal with. Crazy way to run a company. Update, Monday Nov 16. After three more phone calls to customer service's phone number, first one dropped, second one told only email would be excepted for customer service, on third call a person answered and offered to help but they then said they could not help and transferred me to a second person. They too could not resolve the issue and so transferred me to a third person...opps voice mail is what I got with a promise to call back. No call back has happened. Finally I received a email offering to credit my account if I shipped back both units and in the mean time I could order and PAY for two more units. Opps checking the WEB site they do not have two units in stock and their price went from $59.95 to $86.71 each....Really? Seems after all the above ordering two more units from Newark, paying a higher price for them plus the shipping, then assuming this second order will arrive correctly and undamaged, then all offered credits will be honored in good time brings to mind the saying "throwing good money after bad". So I am going to write off this transaction with Newark, pay the cost to have the units repaired elsewhere and move on. Life is too short to spend time with Newark. Your experience may vary. Excerpt from emails below. ************** Sent Wed. Nov. 11, 2020 11:23AM >NO Reply Resent Thursday November 12, 4:22PM >NO Reply Resent Friday November 1,3 6:26PM > NO Reply Resent Saturday November 14, 6:26PM > NO Reply Resent Monday November 16, 11:56AM > Please reply ************** This is now the Fifth email sent to you in almost a 1 weeks time frame with no reply. I can only conclude customer service has no intention or ability to reply to the issue. This not competitive behavior for a company that wishes to be a professional player in the electronic supply industry. This order has already wasted far too much company time and time is money. Please note if customer service at Newark continues to refuse to answer emails about improper packing for order 121808 that resulted in BOTH Transformers arriving as damaged items I will take up this issue with my credit card provider and request a charge back for a uncooperative vendor that delivered defective goods. It would seem much better for Newark and myself if you instead chose to respond to my emails and promptly resolve this issue of defective goods being received.

I teach an IT class and we are building Smart Mirrors. My class wants to order an item from this site, but my teaching assistant keeps getting hung up on. No one can answer her questions. I was going to just pay for it myself with my personal credit card. THEN I read these reviews. There's absolutely no way I will do business with a company with these kind of reviews. My students will revise their project. *response. No we didn’t get far enough with you to place an order. And it was under her name. I appreciate your response but we’ve already ordered from another company that’s willing to work with schools and their customer service does not hang up on us multiple times.