www.newark.comReviews of newark.com

Bad Service - No idea if I'm getting my order or not. Placed an order, received an email from Newark saying they needed some additional credit card info. I provided it to them and received an email: "VISA DECLINED this order – DO NOT HONOR. Thanks Credit card Team" I've never had credit card issues before anywhere else and obviously this was not helpful so I called their customer service line. Person seemed annoyed to be talking to me but assured me there was nothing wrong with the order and that the order was released. I sent a reply back to the email stating this and received: "Visa declined this transaction, and our team will never say otherwise, we see same program. Sorry." So obviously not helpful again. Why is customer service not helping to resolve my issue and / or able to tell me what the status is? Stay away and just look for parts elsewhere.

Ordered an item, got it quickly but the item (temperature controller) does not work. On the first attempt an associate told me he will issue a return label (but did not get it). Next day when inquired asked me to send photos and videos of the product not working. After assuring a 24h reply time, replied to me after 5 days (weekend included) that my order number is incorrect. But the funny part is that the correct order number was included in the email header. I replied. But still no reply. Very primitive company. PS : Order 416186 UPDATE : Thanks for the reply. The two associates who contacted me are Shahana & Rehan, former was very unprofessional. Please look onto their training maybe.

be avare, created two orders , one time problem with credit card payment (sure card was ok), second the same order problem shipping, weak and non serious distributor! just waste of time Reply: gave newark 3 days, finally ordered from mouser, first and last try, as told waste of time... Reply2: last response, have blocked both cards just in case, never deal with you again

Somehow Newark used an old shipping address, which is in a completely different state! It was not the shipping address I used when I placed my order! There were 4 separate packages for the same order and they all ended up at the old address. Newark would not send me the shipping labels I needed to forward the packages to my address.

I ordered a part and instead received a different customer's item. My package was labeled with two different shipping labels--one for my address and one for the other customer. It's been well over a week since I sent an e-mail to customer service. I spoke to two different representatives who were of no help and each took 15 minutes to simply reply they would let their "team" know. I have not heard back in any way on how they will compensate me. If I got back a response in a reasonable time, the item I purchased would most likely still be in stock. I can only imagine the other customer that didn't receive their item is also in a similar fiasco. **UPDATE I finally got a refund on my order, but it was the day after I initiated a chargeback on my credit card. The only problem is they are still refusing to refund the tax I paid on the item. If you have issues with customer service and have the option to chargeback, I would advise you to do so.

Absolute worst company ever. Ordered a part, was charged for next day air. Contacted the company and they said it cannot be exported from the United States. I’m like you appeared to be a Canadian company, and even went so far as to charge me provincial sales tax. I’ve contacted my credit card company to warn them about Newark When I called in, the rep said that Newark is a huge company and have nothing but 100% satisfied reviews Did a Google search to see the 1.4 star rating, lol oh boy!! Even their responses to negative reviews here where people stated their order numbers, the response is a canned request provide an order number …. Proves that they aren’t reading or paying attention. Every person I talk to sounds like a foreigner and I could swear they sound just like the jerks calling from spoofed numbers asking if you want your ducts cleaned. No wonder they can’t ship products, too busy trying to offer duct cleaning services. FYI the product that couldn’t be exported was a piece of clear plastic. Think this company is just a credit card number warehouse. I’ve already contacted Visa to let them know to keep an eye on these jokers. Really pathetic.

I placed an order on June 29 for items Newark's website said were in stock. I called Newark today to see where the items were and they said they were scheduled for delivery on August 16,,,and their website says they are in stock still. He placed me on hold a few minutes and came back to tell me they found the parts in their warehouse and would make arrangements in a couple of days to ship things out (not for me to receive them). I emphasized that I need the parts right away and he said he'd send them to me as soon as possible, whenever that is. Newark used to be a reliable company with quick delivery and local service. Unfortunately, this is no longer the case. I had an experience with Newark similar to the above a few weeks ago as well. I will no longer purchase items from Newark, and I have told others within our company to no longer purchase from Newark. I can't afford to deal with a company that continually messes up orders. They don't inform customers of delays and don't ship stock items in a timely manner any more.

Terrible expeience as a private customer. Webpage validated my shipping address but automatically selected a shipping method that doesn't deliver to my country. Also no information on the shipping price. They would have just charged me for shipping without telling me the peice in advance, what kind of business does that? Never had such issues with any other online store abroad. The final cancellation of the order was fast and without issues. So recommended if you only want to try to buy without actually buying. I wonder how they make business at all...