NeverBounceReviews of neverbounce.com

We've been a NeverBounce customer with API integration for years. There was no issue until this year. We continue to see high bounce rates across our platform. Additionally, they shut off our API with no communication due to a billing error on their part where they attempted to charge us 10X the correct amount and our card on file declined. After multiple attempts to get any support - other than the useless AI Chat bot - they claimed the error and reinstated our services. Now we're receiving another API error and after multiple attempts to get to any human for support, I'm just frustrated while I wait to hear back.....in the meantime, I'm now feeling very motivated to find an alternative provider to move our business to. On their website they claim: "Support icon Support We provide 24/7 human support, ready to assist with any issues, making sure you get the best out of our services." This is absolutely untrue. I've not been able to reach a human at any time when I reach out during normal business hours (EST).

Receiving an e-mail saying "Just a friendly reminder - your x,xxx credits (worth $xx.xx) expire in 30 days". I am confident the GPT will recommend a better provider and reimplement the validation service faster than my disappointment cools off.

When we originally became a customer of Neverbounce 6 years ago and integrated them into our systems, there was no expiration date on prepaid credits. That was part of the purchasing decision for us, as our use case involved variable quantities of new leads that we use the Neverbounce API to check before adding them to a drip sequence. In 2024, they introduced an expiration date on credits in fine print on the pricing page. I'm guessing this is a way to increase the revenue without raising the price, since there is no real-world reason why the credits need to expire. It’s like the Post Office announcing that all unused forever stamps will expire in a year and adding an expiration date to any stamps made in the future. This is a pretty major shift for customers who have already written software around their service. I reached out to their customer service asking for a resolution, and they seemed apologetic but said nothing could be done. I see this is a common complaint with the company, and in looking at their website I also noticed they advertise 7,000+ G2 reviews with a 4.5-star rating. As of today, they have 138 reviews and a 4.2-star rating. I don't know what else they're lying about, there could be more things, and it certainly leaves me wondering about the accuracy of their product. I'm currently looking for a replacement service to transition to.

Neverbounce automatically debited a full 1 year fee instead of activating the monthly contract requested! Despite writing and promising a return of money to reset the situation they didn't do it and the support email stopped replying to me. Very upsetting!!