NeutrogenaReviews of neutrogena.com

We bought neutrogena sun fresh hydro boost sun screen. The product itself was good but I’m not able to close the tube again.. very poor design and waste of money and product. I will never buy neutrogena products again.

The new formula to the Neutrogena triple age repair with SPF 25 is awful.. You really made a bad decision with this... But if you going to change the ingredients to keep the cost lower to you you should also make the cost lower to us the consumers due to the fact that you took out the best ingredients to save yourself money

Totally annoyed with this company. I used to purchase the psoriasis cream Norwegian formula. Was the best on the market and then they decided to discontinue. Now they are discontinuing the T-Gel Therapeutic shampoo, which is again the best psoriasis shampoo. I used to have it on subscription and unknowingly they sent me flaky skin shampoo instead. Only when I ran out of the Therapeutic shampoo I realised, they'd sent the wrong one, but found that they've discontinued it. Too late to send the crap flaky skin one back as a month had passed. So annoying. Won't EVER be buying from them again.

Hi I have used the Coal Tar T- Gel shampoos for years. Never had dandruff it was a very good product. Can’t seem to find it anywhere now so purchased the new T - Gel shampoo. Take it off the shelves it seriously gives you dandruff, extremely itchy head, feels like you have something crawling in your hair a terrible product. Reviews that I’ve read people are stating the same. I suggest you listen to your customer base and bring back the original Coal Tar T- Gel.

Buying branded goods online should be a solid purchase. But my latest bottle of Neutrogena Oil-Free Eye Make Up Remover, bought, as usual, from Amazon UK, had an odd smell. I had ordered numerous times from the same sources in the past, so was cautious. On May 19, 2025 I contacted Neutrogena customer services - who are called Kenvue UK Ltd - to ask if the formula had been changed and whether I was right to be worried about the odour. After a number of email interractions they requested that I filled in a medical form. Believing that they were concerned too, since I had used the liquid, I agreed. In a further email they asked me to send the bottle and contents to them. I rather foolishly imagined that they wanted to test it and send me the results. Then there was silence. I requested an update. And, finally, on June 11, after putting me through the above hoops, this was their reply: Following your query, we would like to kindly confirm that the Neutrogena® product that you contacted us about, is not a product that we have available on the UK market. As we do not hold product information on other countries' products, we are, regretfully, not in a position to confirm whether the product has undergone a formula change. Forgive me if I sound cynical when I say that not only did the bottle of Neutrogena have an odd smell, but so did the so-called customer service response. Why on earth couldn't they have said this in their very first reply to my query? Something is wrong here somewhere. And, of course, I have lost all faith in the brand and will never purchase again.

I've never been so disappointed in a company. I can't believe you guys are sellouts. I've used Neutrogena the majority of my life and I spent almost $15 on the ultra sheer sunscreen face stick. It's 0.45 Oz!!! are you kidding me?!? Never again.

De retinol boost nachtcrème is vreselijk. Voelt prima op de huid, maar ik krijg na het aanbrengen altijd vreselijk prikkende en tranende ogen en dat houdt urenlang aan. Ik breng het expres niet aan op de huid rond m'n ogen, maar dan nog na een paar minuten gaat het heel erg irriteren aan m'n ogen. Dat heb ik nog nooit gehad bij geen enkel ander soort gezichtscreme en ik heb al veel merken gehad. Voor mij een teken dat dit spul niet deugt.

Neurtrogena: 100% junk!