NeutrogenaReviews of neutrogena.com

Several years ago, I purchased a couple of the light therapy acne masks. One was for me and one was for my daughter. I had mine put away in my bathroom for quite some time and this past week. I decided I was going to get it out and use it. I went online to look for the cartridge for it and saw a recall. There was a phone number to call where they said I could obtain a refund. These were not cheap masks. If I remember correctly, they were about $40 each. Their customer service is offshore and you can tell that they do not care whether you have a good experience or not. I was told I would get two $3 dollar coupons from Neutrogena. She said it was because they were no longer refunding the masks. This is not fair as I paid a substantial price for two of the masks that I cannot use. I will never again purchase anything from Neutrogena if they do not make this right. I’m guessing they probably won’t because it looks like they don’t respond to any of their reviews. You would think a company as big as Neutrogena would know that in the world of social media, you need to make sure that you’re responding to reviews both good and bad.

My scalp was itching at back of my head. I used neutrogena shampoo and my scalp is no longer itchy. I have been so pleased I have now bought the shampoo and conditioner combined which i have not yet tried. I would definitely recommend neutrogena shampoo.

Hi i ordered my back belt 3 weeks ago and it still isn’t here in my emails there is no contact direct to see why it has taken so long i can track my parcel but that’s in my back is in bits and I thought a week that’s about reasonable but no estimation another 2 weeks if im lucky but I do t know this belt might be good but i have allready order a different belt will be here tomorrow ordered today so this belt will be returned shame really

My face was insanely dry. Desperate, I scavenged around my room for a solution. I applied the Neutrogena (hydroboost) lotion, and after a minute, my face started rashing and turning really red. I thought I was having an allergic reaction to perfume, as a friend sprayed it at the same time I put the lotion on, but I was forced to wash all the lotion away down the sink, wasting 1/25th of a container that costs like $15 each. What a scam. Otherwise, it was okay. I could use this cream when my face wasn't dry, but what's the purpose then? Also: Considering that around 80% of the product is water, what am I even paying for? 5g of random chemicals I could probably buy for 1/10th the price?

Bought a 60 SPF face serum. The pump is defective and does not work. After taking all my product info via phone and my name and phone number, they told me to return it to the store. I was not about to waste my time standing in line. I will never buy anything Neutrogena again. Their customer service is tone deaf. Anything

Can't understand limited English of CSR. I would tell her something over and over and she would ask for the same info again. She kept interrupting me after asking me a question. I called to report the plastic clip on the face cleanser bottle is dangerous (sharp) and very difficult to remove. Neutrogena needs to address that issue as well as bringing back a product they've discontinue...creamy face cleanser. The foaming one isn't as good.

Acceptable… thank you for your input

ich habe das waschgel deep clean von neutrogena geholt fand es anfangs gut weil es frisch auf der haut war. Nach zwei tagen hatte ich ein geschwollenes gesicht kleine pickelchen und angeschwollene augenlider. So wie ich gesehen habe passiert das nicht nur bei mir sondern bei vielen anderen. Das produkt sollte aus dem sortiment geschmissen werden