Sean K.
We had an issue with the unit that we…
We had an issue with the unit that we received and we are trying to exchange it for the unit that we wanted and we are being told it is going to be a 30 to 40% fee to return it. I highly suggest not purchasing from this company, we will put more reviews and messaging across all platforms shortly.
Response from Network Devices Inc.Aug 19, 2025
We’re sorry this has been frustrating. As we explained over the phone, the exact restocking fee is determined only after an item is inspected at our warehouse. This fee is necessary to uphold our guarantee that every customer receives a brand-new, factory-sealed product. Our full policy is published on our website. We reached out to help you begin this process, and our offer to help you complete the return and find a fair resolution still stands.