NetSpotReviews of netspotapp.com

Response from NetSpotSep 12, 2024

Thank you!

Response from NetSpotSep 12, 2024

Thank you very much for your positive feedback! We always appreciate feedback and commentary - it is of great assistance in improving our software.

Response from NetSpotSep 6, 2024

Thank you! We are always happy to be of assistance

Response from NetSpotAug 26, 2024

Thank you so much for your encouraging and positive comment!

Response from NetSpotAug 21, 2024

Unfortunately this review is inconclusive and nonconstructive. What do you mean by predatory licensing? NetSpot license types are clearly described and compared on our homepage, where one can select the license according to a required feature set and purchase the license best suited to their needs. NetSpot Home is the most basic license tier for home users needing to set up a small WiFi network, and is economically priced. If you click on certain features that are available in a more advanced NetSpot PRO that is intended for professional use, the app will tell you so. You can always upgrade to a higher tier license if you feel like you didn't think everything through before purchasing the license and actually need a more advanced functionality. Project export and backups aren't difficult at all, you can easily store your projects anywhere you like, including cloud locations. What you are referring to as "any computer reset/refresh/format" was in fact "full reinstall of a failed operating system" according to your support case. We are very sorry to hear that your projects were deleted when your computer crashed, but it was in no way caused by our product, its pricing, or what you refer to as "awful user experience". Backing up is always a good idea, especially since NetSpot doesn't provide its own cloud services (and we do not advertise such features anywhere).

Response from NetSpotJul 22, 2024

Dear Jeremy, so many questions, so few answers. Why haven't you emailed our tech support? We are looking for ways to contact you for days now. Please contact us via email asap at [email protected] - this is the surest way to resolve all possible concerns about NetSpot. We got your voicemails, and tried to call you back, but no one is answering our calls. Please note that we don't usually provide technical support by phone, this is plainly inefficient. We also don't agree with your blunt statements about our software, NetSpot. Garbage? Ugh... If you haven't found the way to resume your WiFi survey, or create a new snapshot, is it really... garbage? Could it be that your license is only good for v2? Also, if you prefer NetSpot v2 to v3, why not just downgrade? You can download the latest previous release at our website any time. But going on TrustPilot and trashing our app rating here seems like an overkill, doesn't it? "not apart of the same project" - what does this mean? Have you created several projects for the same location wanting to merge them into one? So many questions... Finally, if you are an iPad user, you know that the apps for Apple's devices are sold through the App Store. NetSpot for iOS and iPadOS is seriously different from the versions sold on our website, and it's explained in detail within the app's description. Have you checked it? When you purchased NetSpot Enterprise, it has never included NetSpot for mobile devices, has it? So, we are truly sorry, but your claims that your license of NetSpot is supposed to work on an unsupported OS are baseless. Yet again, we would be more than happy to help you out with your questions if you contact _our team_ instead of TrustPilot.