NetlifyReviews of netlify.com

I have never deployed a website before-- to a domain that I purchased from another service provider-- using another service provider-- after building my own independent work website. Therefore, my review miget be biased. I deployed the independent website that I built with the assistance of Claude, through Netlify. Honestly I'm puzzled to read such negatively charged/emotional reviews (just skimmed a few of them)... especially because if the reviewers did indeed accomplish those tasks themselves (without using AI vibe coding excessively, a genie, etc.), it shouldn't be that intellectually challenging or frustrating to look for the relevant troubleshooting steps in Netlify. I suspect that the reviews may not be truthful. I noticed a complaint about the credits not being worth much, but in my own experience I still have 299 credits left after successfully deploying my website (soomin.dev) without paying them with anything. I think there is some merit to the claim about DNS errors (I had to delete nameservers that don't belong to me or my website) and the documentation not being easy to follow (it can feel a bit like a maze of documents, navigating from one issue to another... the 2D UI/UX reminds me of something like a manual that Windows might have created, then left behind). It does require more reading and testing. I guess the Netlify experience could be a double-edged sword, depending on what the User expects from a service provider. To me, it seems to be fairly well-designed for individual Users who have basic UI/UX literacy and are content to learn and figure things out by themselves-- without needing a Customer Service Agent (whether they are humans or bots... my guess is that there are more agentic AI than humans) holding their hand, babysitting their feelings, affirming their identities and/or politics as if that is what they are there for or are built for, and "checking in" on them... every step of the way and during every moment of their workday...

I had two of my accounts suspended for what appears to be no valid reason, and despite trying to get help, I received little to no meaningful customer support. It feels like the company relies almost entirely on AI, with no real effort to resolve legitimate customer issues. Having your accounts suspended without a clear explanation can put your websites and business at serious risk. Imagine your ecommerce or website gets blacked out! exactly.. If your sites are important to you, I would think carefully before using this service. Based on my experience, they showed very little concern for resolving the problem or helping me recover my accounts. Very disappointing experience, and I cannot recommend this company.

Good for starting small and easy websites. Otherwise terrible. The ai credits run out half way through runs (even with remaining credits), and the ai does no work, therefore losing all the money spent on the credits. Bought credits and didn't receive them and the netlify support team offered no explanation and sent me a long spreadsheet with no times, impossible to decifer. Even with pro version support team takes at least a week to reply.

Pure crap. And a waste of time. Its good practice that you can take to other competition.

"FREE" only on word. A static website went paused because of use of credit. Yeah, 300 credits for a static website with only 1 visitor (me) in one day. The interface is pretty bad also, it is very difficult to manage simple tasks like see the content, force deploy etc... This website looks like a scam...

Randomly suspended my account for no reason after I've been trying to launch my agency's website. Support is just ghosting me & didn't even comment on the issue for days. Shouldn't have trusted the recommendation here - what a waste of time. The same issue

Randomly suspended my account for no reason after I've been trying to launch my agency's website. Support is just ghosting me & didn't even comment on the issue for days. Shouldn't have trusted the recommendation here - what a waste of time.

Horrible site, I was wrongfully suspended and they didn't even bother to send me an email informing me of this. It could have been ages before I found out about this as I don't check my site regularly. Don't bother using this for hosting if you're site critically needs to remain available.