Neptune FloodNeptune Flood is the largest private flood insurance company in the United States, offering an entirely digital quote-and-bind process. Neptune offers residential, commercial, and RCBAP products with a 2-minute quote-to-bind process, offering greater coverage limits and additional optional coverages. Flood insurance products are available in all 50 states and Washington, D.C. Neptune also offers Jumpstart parametric earthquake insurance in California, Oregon, and Washington for both residential and business customers.Neptune Flood specializes in providing flood insurance solutions for residential and commercial properties. By leveraging advanced technology, data analytics, and user-friendly online tools, Neptune Flood offers consumers and businesses a fast and efficient way to obtain flood insurance policies tailored to their needs. The company aims to simplify the insurance-buying process while offering competitive rates and comprehensive coverage options. Neptune Flood is backed by top-rated insurance carriers, ensuring that their customers receive reliable financial protection in the event of a flood. Their dedication to superior customer service, along with their cutting-edge approach to flood insurance, makes Neptune Flood a trusted and pioneering force in the industry.
Neptune Flood (neptuneflood.com) has 348 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Insurance · Tampa, Florida
Excellent
Insurance · Hallandale Beach, Florida
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Insurance · Jacksonville, Florida
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Excellent
Showing 21 reviews with 4 stars · Clear filters
Ed S.
Buying was easy, understanding the policy seems easy, price was competitive. I won't know if they do a great job completely, though, unless I have to file a claim someday.
Response from Neptune FloodAug 30, 2023
Thank you for the review, Ed! We're available 24/7 when you need to submit a claim.
HAROLD C.
Very competitive
Response from Neptune FloodAug 10, 2023
Thank you for the review, Harold. Our team works hard to provide great coverage at a competitive price!
CAROLYN S.
Too many reminders on premiums due. Started too early too. Easy to change coverage.
Response from Neptune FloodAug 9, 2023
Hi Carolyn, thank you for the feedback on notifications. We're glad you find it easy to update you coverage. Thank you for trusting Neptune to protect your home.
SRQ S.
I was very pleased to find your company. Obviously the proof will be should I actually need the insurance, which I hope is not the case. I could have used more assistance in determining what level and limits would be best for my specific situation, but overall I would hope I made the right choice.
Response from Neptune FloodJul 28, 2023
Thank you for the review! We're always here to help if you have any questions about your policy coverage.
Lucia M.
It was fine I got it in the mail to renew in plenty of time to mail my check in. I wish it wash a lot easier to do it on line with no fees
Response from Neptune FloodJul 13, 2023
Thank you for your review, Lucia! Our team is here to help if you have any questions.
PATRICK G.
Easy process, shortest policy wait time than FEMA and more coverage options
Response from Neptune FloodJun 29, 2023
Thank you for the review, Patrick! We're glad our easy process, shorter waiting period, and additional coverage options helped you select the best policy with Neptune.
JORGE V.
Easy to use website and good prices, after policy was done I needed to change contents coverage and it was easily done on the website and updated immediately I highly recommend this company.
Response from Neptune FloodJun 27, 2023
Thank you for the review, Jorge. We're happy to hear you were able to easily adjust your policy with Neptune.
John B.
Kudos to Neptune Flood! We had a concern with our Policy and were unable to resolve the issue through normal channels. After raising the issue directly with Neptune they resolved the problem within 24 hours. While it's preferable not to have an issue in the first place, it's good to see positive and timely response to fully address the problem.
Response from Neptune FloodJun 26, 2023
Updated Response: We're glad we could resolve your issue quickly, John! Thank you for being a Neptune customer. Original Response: Hi John, this looks like something we can review. Please have your agent contact us at 727-202-4815 to discuss. Any of our representatives can assist, but you can specifically ask for Devon.