STEVEN S.
The price of coverage is much cheaper…
The price of coverage is much cheaper than others I've looked at.
Response from Neptune FloodOct 12, 2023
Thank you or the review, Steven.

Neptune Flood is the largest private flood insurance company in the United States, offering an entirely digital quote-and-bind process. Neptune offers residential, commercial, and RCBAP products with a 2-minute quote-to-bind process, offering greater coverage limits and additional optional coverages. Flood insurance products are available in all 50 states and Washington, D.C. Neptune also offers Jumpstart parametric earthquake insurance in California, Oregon, and Washington for both residential and business customers.Neptune Flood specializes in providing flood insurance solutions for residential and commercial properties. By leveraging advanced technology, data analytics, and user-friendly online tools, Neptune Flood offers consumers and businesses a fast and efficient way to obtain flood insurance policies tailored to their needs. The company aims to simplify the insurance-buying process while offering competitive rates and comprehensive coverage options. Neptune Flood is backed by top-rated insurance carriers, ensuring that their customers receive reliable financial protection in the event of a flood. Their dedication to superior customer service, along with their cutting-edge approach to flood insurance, makes Neptune Flood a trusted and pioneering force in the industry.
Neptune Flood (neptuneflood.com) has 348 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Showing 12 reviews with 3 stars · Clear filters
STEVEN S.
The price of coverage is much cheaper than others I've looked at.
Response from Neptune FloodOct 12, 2023
Thank you or the review, Steven.
Scott H.
I don't like being forced to pay for this insurance. The map was marked wrong ,I am the only one paying no ody else is and there houses are a lower level then my house.
Response from Neptune FloodSep 18, 2023
Hi Scott, thank you for the feedback. The Federal Emergency Management Agency (FEMA) controls the mapping of which properties are in a designated flood zone, not Neptune. If you feel your property has been incorrectly designated, you, with your lender, can submit a Letter of Determination Review (LODR) for FEMA to review your property. It is up to your lender to waive the flood insurance requirement if FEMA does change your zone, though they are not required to.
JOHN H.
I now consider the rates to be too high.
Response from Neptune FloodJul 14, 2023
Hi John, we tried reaching out via phone to discuss your policy. You can contact us before the policy effective date to review your coverage with our team at 727-202-4815.
LR C.
Premium was paid but still showed as unpaid in account. “I” finally had to supply copy of check to prove we paid.
Response from Neptune FloodMay 31, 2023
We're sorry there was an issue with the payment and glad it was resolved. Thank you for trusting Neptune with your flood insurance policy.