Neptune Flood Reviews | Read Customer Reviews of neptuneflood.com

Neptune FloodReviews of neptuneflood.com

4.5348 reviews
Insurance
400 6th St S. Ste 2, Saint Petersburg, Florida

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Neptune Flood

About Neptune Flood

Neptune Flood is the largest private flood insurance company in the United States, offering an entirely digital quote-and-bind process. Neptune offers residential, commercial, and RCBAP products with a 2-minute quote-to-bind process, offering greater coverage limits and additional optional coverages. Flood insurance products are available in all 50 states and Washington, D.C. Neptune also offers Jumpstart parametric earthquake insurance in California, Oregon, and Washington for both residential and business customers.Neptune Flood specializes in providing flood insurance solutions for residential and commercial properties. By leveraging advanced technology, data analytics, and user-friendly online tools, Neptune Flood offers consumers and businesses a fast and efficient way to obtain flood insurance policies tailored to their needs. The company aims to simplify the insurance-buying process while offering competitive rates and comprehensive coverage options. Neptune Flood is backed by top-rated insurance carriers, ensuring that their customers receive reliable financial protection in the event of a flood. Their dedication to superior customer service, along with their cutting-edge approach to flood insurance, makes Neptune Flood a trusted and pioneering force in the industry.

Neptune Flood (neptuneflood.com) has 348 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.

Also known as: neptuneflood.com
Website: neptuneflood.com
Category: Insurance
Location: Saint Petersburg, Florida
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 99% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Neptune Flood reviews

Showing 277 reviews with 5 stars · Clear filters

Johanna-Christine F.
May 29, 2025
Easy, Friendly, and Efficient!
Recently submitted a request for more information with Neptune Flood Insurance and was impressed by how quickly I was contacted. Kyle was fantastic - he provided three different quotes to compare and responded to all my questions within minutes. The entire process was incredibly easy and efficient. Within the hour, I found the perfect policy and got covered. Overall, a great new customer experience with fast, friendly support and a seamless process. Highly recommended!
Response from Neptune FloodMay 30, 2025
Thank you for the review, Johanna-Christine! Kyle and our entire Neptune team are here to help you get the best coverage and answer any questions you may have. Thank you for choosing Neptune for your flood insurance.
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ddeaver
May 23, 2025
Rachel was awesome
Rachel was awesome. Everytime I call they take care of the problem right away. No going back and fourth between different departments.
Response from Neptune FloodMay 23, 2025
Thank you for the review! All of our customer success team members are fully licensed, allowing them to handle most questions and changes without transferring you to someone else. We're happy to hear Rachel was able to answer your question quickly.
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tammy O.
May 23, 2025
Super easy!
Super easy!
Response from Neptune FloodMay 23, 2025
Tammy, we're glad to hear you found our platform super easy to get flood coverage! We strive to make it as simple as possible for people like you to get the protection they want against flooding.
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Steve R.
May 22, 2025
Amber is very professional and patient
Amber is very professional and patient. She listened to my question and them made a suggestion that I quickly accepted. I even received the email within 3 minutes after our call. I really appreciate her professionalism and especially in today's business environment.
Response from Neptune FloodMay 22, 2025
Thank you for the review, Steve! Our team members are here to make obtaining and managing your flood policy easy.
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Michele D.
May 21, 2025
Kasey’s Help
Kasey handled my cancellation which was due to the sale of my property, swiftly and efficiently. Thank you Kasey!
Response from Neptune FloodMay 21, 2025
Michele, thank you for the review! While we're sad to see you go, we're glad to hear Kasey was able to handle your cancellation quickly.
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Sue W.
May 20, 2025
Received what I needed immediately!
I received what I needed immediately! Quick response.
Response from Neptune FloodMay 20, 2025
Thank you for the review, Sue!
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Tracy
May 14, 2025
Great Service
Professional, helpful, knowledgeable, able to complete the task
Response from Neptune FloodMay 14, 2025
Thank you for the review, Tracy!
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Richard R.
May 9, 2025
Easy to apply for insurance and cost…
Easy to apply for insurance and cost was reasonable.
Response from Neptune FloodMay 9, 2025
Thank you for the review, Richard! We're glad to hear you selected Neptune for your coverage.
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