Richard P.
Nadia Vera was extremely helpful and…
Nadia Vera was extremely helpful and she resolved my issue right away. Her customer service skills are top notch.
Response from Neptune FloodMay 13, 2026
Thank you for choosing Neptune, Richard.

Neptune Flood is the largest private flood insurance company in the United States, offering an entirely digital quote-and-bind process. Neptune offers residential, commercial, and RCBAP products with a 2-minute quote-to-bind process, offering greater coverage limits and additional optional coverages. Flood insurance products are available in all 50 states and Washington, D.C. Neptune also offers Jumpstart parametric earthquake insurance in California, Oregon, and Washington for both residential and business customers.Neptune Flood specializes in providing flood insurance solutions for residential and commercial properties. By leveraging advanced technology, data analytics, and user-friendly online tools, Neptune Flood offers consumers and businesses a fast and efficient way to obtain flood insurance policies tailored to their needs. The company aims to simplify the insurance-buying process while offering competitive rates and comprehensive coverage options. Neptune Flood is backed by top-rated insurance carriers, ensuring that their customers receive reliable financial protection in the event of a flood. Their dedication to superior customer service, along with their cutting-edge approach to flood insurance, makes Neptune Flood a trusted and pioneering force in the industry.
Neptune Flood (neptuneflood.com) has 348 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Showing 277 reviews with 5 stars · Clear filters
Richard P.
Nadia Vera was extremely helpful and she resolved my issue right away. Her customer service skills are top notch.
Response from Neptune FloodMay 13, 2026
Thank you for choosing Neptune, Richard.
Justin
Nicole was amazing before i could send the email she already helped me!
Response from Neptune FloodMay 12, 2026
Justin, thank you for choosing Neptune. Nicole and the entire customer success team are here to answer any questions you may have.
Jenna
Connor was quick in response and efficient with his assistance. Get this man a raise!!!!!!
Response from Neptune FloodMay 12, 2026
Jenna, thank you for the review! Connor is a great member of our team, and we're glad to hear he provided you with such exceptional service. Thank you for choosing Neptune.
Cindy
Nicole St Williams was FABULOUS and went above and beyond to help me. She responded so quickly to my question, and then kept going with me when I had follow-up questions and difficulty getting onto the agent portal. I was able to get exactly what I needed in a timely manner and it's because of Nicole St Williams. I'm so glad that she's the one I connected with when I emailed the general "support" email.
Response from Neptune FloodMay 12, 2026
Cindy, thank you for the review and for choosing Neptune. Nicole and the entire customer success team are here to answer any questions you may have about our platform and coverage options.
Tom B.
Made it easy to understand and worry free! Thank you
Response from Neptune FloodMay 2, 2026
Tom, our team works hard to make flood coverage easy for you! Thank you for choosing Neptune.
Catherine
Joost Elling was fabulous today! He replied to my voicemail and began the process of getting a preliminary flood insurance quote immediately. We then talked via phone several times to get clarity on our property and to get a revised quote, and then finally to process the policy. Joost was very professional, knowledgeable, friendly, responsive, cheerful, and patient with my questions. Joost is a very positive asset to your company.
Response from Neptune FloodApr 30, 2026
Catherine, thank you for the review! We're glad to hear you had such a positive experience with Joost. He and the rest of our team are always here to answer any questions you may have about your policy. Thank you for choosing Neptune.
JENNIFER V.
Eddie was so helpful and quick to respond with assistance.
Response from Neptune FloodApr 30, 2026
Thank you for the review, Jennifer! Our team is here to answer any questions you may have.
Courtney
Response time and easiness of processing!
Response from Neptune FloodApr 29, 2026
Thank you for your review, Courtney. The Neptune team is always here if you need any further assistance.