Katie V.
Impossible to get in touch with
We have been with Neon One CRM for about a decade. They market themselves as being easy to reach by phone within 67 seconds, but apparently they no longer have a phone number. For weeks now we have been trying to restore a critical integration between our fundraising platforms that Neon One phased out last month without any prior notice, they are not getting back to the developers trying to resolve the integration disruption, nor responding to us regarding if there is a plan to restore the integration.
Response from Neon OneAug 26, 2026
Hi Katie, thank you for flagging this, and for ten years with Neon One. We apologize for the frustration and disruption this has caused to your fundraising integration. First, you should absolutely be able to reach a real person on our support line at: 888-860-6366, Mon–Fri, 9 AM–5 PM CST. If you would like to reply here with the best number to reach you, we will call you directly. On the integration: this requires an API update on Bloomerang's platform, and we're pushing to resolve it together. Our team is actively coordinating with Bloomerang's developers to finalize a fix and have requested a joint call with your Bloomerang rep to speed that along. Regardless of circumstance, this has gone on longer than it should have. We apologize for the impact from any breakdown in communication between our technical teams. Steph has followed up with you about next steps. Thank you for your patience.