Neon OneReviews of neonone.com

Our saleswoman, Brooke Carlucci, flat out lied about 2 of the most important features we were looking for in a new CRM - it does well with and for golf tournaments and it is easy to set up volunteer schedules and for volunteers to sign in and out. Neon One does neither of those well. While it may be easier to use to send mass emails to our constituents, that hardly makes up for the lack. Neon One is clunky and does not have ease of use for our set up or for registration by the public. Neon One is not streamlined to set up volunteer schedules (good heavens, one has to set up the week as if new Every. Single. Week.) nor is it easy for our volunteers to sign in and out of.

Our first representative was very poor. She started out strong, but her directions became increasingly confusing. We finally became so frustrated with not only her directions but also her attitude, which was reflected in comments such as "you're not following my directions" instead of "how can I help you move forward," we were going to quit Neon One and we asked for a refund. For a CRM, she obviously has not learned the lessons of your own company. We have been assigned a new representative, which is a step in the right direction, but for us, the vote is still as to whether or not you can deliver what was promised by our sales representative and whether your services are actually a good fit for us and will do what we were promised. That is why I have given you a '3'. Initial experience was poor. Giving us a new rep was a good step. Now we'll see if you can deliver.

I got a lot of help, it just wasn't effective. I was between payouts and wanted to know what was deposited into our account since the last payout, 2 days earlier. We needed that to close out the financials of an event. There was one report that looked very promising, to sort for those transactions w/o a payout number. it came up with 119,000 transactions, so no help there. more ideas and tips were forthcoming but we just had to wait it out.

I was forced to use their new events module by decision makers above me. It’s not useable at this time, ArtsPeople is far superior. I honestly would not have rolled it out until it was more completely developed.

There really is not enough initial support. Neon is so robust and complex, it is tough to wrap your head around how to utilize it and 100% we are doing several things "the hard way" because there is not that much direction built into the processes.

Shines with memberships. Not flexible enough for complicated revenue streams. I wouldn't jump ship if you're on the platform, but I wouldn't recommend it for a switch.