Neon OneReviews of neonone.com

Solved my issues

Excellent communications at all levels from sales, to account manager, to data implementation to web design! Just started working with support, so can't provide any feedback yet, but so far everything has gone very well. Lots of other resources, tutorials, webinars, etc. provided, too.

There was a customer service transition, and it was handled expertly.

Neon support staff are quick to respond, helpful, patient friendly and professional. The user interface for the software is easy to use and intuitive. Available training through neon academy is concise and effective and can help you navigate all areas, even as a novice user.

He listened well and understand my issue.

The customer service reps were so kind and patient.

The IT help was extremely helpful in prompting the Neon admin at RAM to grant everyone access to Events contact lists.

**A solid nonprofit CRM with lots of potential** We’ve been using Neon CRM to manage our nonprofit’s donors, fundraising, events, and communications. Overall, it’s a solid system with a lot of functionality and flexibility. I especially appreciate having donor history, recurring gifts, events, and reporting in one place. The biggest challenge is that some reporting and data analysis can be difficult to navigate. Sometimes getting a simple answer requires knowing exactly which filters to use or exporting the data to Excel for additional analysis. That said, Neon has been a valuable tool for our organization, and I think it has strong potential for nonprofits that are willing to invest the time to learn the system. I’d especially like to see more intuitive donor lifecycle reporting and automated stewardship tools in the future.