Premium Custom WatchReviews of neoluxwatch.com

Todavía no he recibido el reloj , la entrega es demasiado lenta .

Very poor quality watch and bad customer service. The watch comes wrapped in plastic and there is no way to checkout the watch without removing the plastic. Once you take the plastic off, they will refuse to accept a return. Beware and done buy from them. Find another vendor!

Cheap made watch

I bought a watch and received it about six months ago. The watch didn’t feel like the quality I had hoped for. I realized it was just a cheap watch from China. I wrote a review here, and right away the company Neowatch wanted me to remove it. They kept bothering me, saying they would send a better watch if I deleted the review. I removed it, and now a couple of months have passed, and I still haven’t received a new watch. This just proves what a scam company this is. Probably the biggest scam company on the market.

The product i received is trash, the worker i dealt with is trash🤦‍♂️. Buy at your own risk🤔

I had a terrible experience with NeoLux Watch & Co. I ordered a watch on Sept 27, 2025, and it took almost three weeks to arrive (far longer than the 4–7 business days they advertised). On Oct 12, their support promised me a 10% discount for the delay. When the watch finally came, it was defective out of the box – the spring bar pin that connects the band was missing and the case was scratched. I emailed their support on Oct 16 about the issue and initiated a return. Instead of a swift refund, I got excuses. First, they insisted “No, it’s not broken… just follow this video” to fix it myself (email from Oct 15, 2025). When I made it clear the watch was truly defective and couldn’t be fixed, I suddenly started receiving pleading emails. On Oct 16, 2025, a NeoLux rep literally begged me to delete my negative review, saying “This will negatively affect my work… I could lose my job. I have old parents to feed… Please help me remove the review”. This was shocking and highly unprofessional. She even offered to “do anything… help you with a refund” if I would remove the review (Oct 17, 2025 email). It felt like a bribe to silence me. Even after I stood my ground, the return process was a mess. I never got the promised return shipping label. I had to escalate through my bank to get my money back. Once I filed a chargeback, the company emailed (Oct 18, 2025) that my order was “cancelled due to the chargeback” and told me to “keep it as a gift” – basically abandoning their own product rather than doing the right thing. Bottom line: I received a broken watch, endured slow shipping and poor communication, and then was pressured intensely to withdraw my honest review. No customer should have to go through this. I cannot recommend NeoLux Watch & Co. to anyone – buyer beware.

Horrible customer service. My watch was put away for awhile until my retirement this summer and when I got it out it didn’t work at all. It could not be wound or set time or date. The movement was completely shot. So, I realized I had a month of their infamous 1 year warranty and quickly reached out. They ghosted me for over 20 attempts to contact. I posted a review and they finally returned my inquiries claiming that they had never received them, however they seemed to know all about the issue. The sent 3 different tracking numbers for a replacement watch. 2 never got picked up and 1 ended up not even being addressed to me. So, I reached out again and - nothing. Buyer beware! UPDATE: It only took ten minutes for them to reply after 20 emails and a month and here they go calling me names and denouncing my profession. Let me put the rest of their response up so you can see what kind of people work at NEODUD WATCH: If you don’t remove your false review, I’ll make sure your face will be on our social media channels, make sure you delete all your social media accounts before doing something bad. We have all your information now. You will hear from our lawyers soon. Thank you for your attention to this matter! Here’’s what they originally said: Sep 7 at 12:07 PM You don’t have to worry! We will definitely send you another one, you can believe on us. However, if you leave the review there and it will damage our store heavily until the watch arrives. Please do us a favor and understand how a review can destroy a business that’s been built for years by many employees. Thank you so much! Sep 7 Sep 7 at 12:14 PM Hello! You can leave another review if you don’t receive it. Simple as that. We make sure you’ll be satisfied. Please help me! Thank you so much!  Neolux Sep 7 Sep 7 at 1:15 PM Hello,  I have successfully submitted the video to our internal team, they will review to approve your replacement request. Don’t worry! I make sure we’ll get this solved for you.  Neolux Sep 10 Sep 10 at 10:48 AM Hello! This is the tracking number of the replacement: 393030193877 Fedex Please help us to remove the review as promised. Thank you for your effort! Neolux Sep 11 Sep 11 at 9:36 PM Hello! I’m sorry that I sent you wrong tracking number: Here is the correct one: 393082111749 Thank you for understanding AND NOW: If you don’t remove your false review, I’ll make sure your face will be on our social media channels, make sure you delete all your social media accounts before doing something bad. We have all your information now. You will hear from our lawyers soon. Thank you for your attention to this matter! Such sweet and HONEST people. There’s four outright lies from them and more in the response below. I’ve published the truth here. The rest is up to them. *By the way none of the tracking goes to my address or my name. All I want is a working watch. I have offered to send it back in the box they send the replacement in, but they just don’t want to be good people. Final Update: Neolux customer support has been stalking me online. They have threatened me and accessed my social media. They have removed their accusations of lying from this site because it blatantly portrayed their stalking behavior. I just wanted what I paid over 300 usd for. DO NOT BUY ANYTHING FROM NEOLUX.

Zero to Negative stars is more appropriate for Neolux company. Do not do business with them. They do not honor any warranty and you have to post a negative review to get them to respond to any communications. Then they immediately call you a liar and say your review is fake. Avoid this company at all costs. There are a bunch of REPUTABLE mod companies online, not Neolux!