Matt S.
Made things right
Great customer service and the band looks great.
Response from Premium Custom WatchJan 8, 2025
Thank you so much for your order and we're so glad that you love it! We hope that we can serve you again in the future.

Premium Custom Watch is listed under Jewelry & Watches.
Premium Custom Watch (neoluxwatch.com) has 171 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.
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Matt S.
Great customer service and the band looks great.
Response from Premium Custom WatchJan 8, 2025
Thank you so much for your order and we're so glad that you love it! We hope that we can serve you again in the future.
Valued C.
The purchase process was simple and follow up communication was fast. I was kept informed of the status of my order and I appreciate that. Delivery was quick as well!
Response from Premium Custom WatchJan 8, 2025
Thank you so much for your order and we're so glad that you love it! We hope that we can serve you again in the future.
customer
Ordered my watch, delivery was fast and very easy! Received the watch and it was beautiful ! 👍🏼, I will definitely be getting another one soon !
Response from Premium Custom WatchJan 8, 2025
Thank you so much for your order and we're so glad that you love it! We hope that we can serve you again in the future.
G.B
I bought a pepsi seiko and the order came in less then a week and since the watch is just perfect as advertised and the constumer support is awesome anwsering really fast so in all 5 stars
Response from Premium Custom WatchJan 8, 2025
Thank you so much for your order and we're so glad that you love it! We hope that we can serve you again in the future.
Consumer
The products are well made, and customer service A+. Even sent over a new bracelet for a broken one.
Response from Premium Custom WatchJan 8, 2025
Thank you so much for your order and we're so glad that you love it! We hope that we can serve you again in the future.
Ramces A.
Entire process was easy and comfortable. Costumer service is amazing! Will come back for sure for my future time pieces!
Response from Premium Custom WatchJan 8, 2025
Thank you so much for your order and we're so glad that you love it! We hope that we can serve you again in the future.
Kaushik B.
Despite having to wait for almost 4 weeks to wear the watch from the time I received it , I’m giving a 5 primarily because of the customer support from neolux. My watch bracelet was loose and I was unable to remove links. When I reached out to Gabriela, she was super helpful in sending me the right tools to remove links. When that didn’t work either , she sent me a new bracelet that fit perfectly. The quality of the watch looks top notch. Will definitely buy again.
Response from Premium Custom WatchJan 8, 2025
Thank you so much for your order and we're so glad that you love it! We hope that we can serve you again in the future.
Jaime Ramos R.
brilliant,satisfied
Response from Premium Custom WatchDec 26, 2024
Thank you so much for your order and we're so glad that you love it! We hope that we can serve you again in the future.