NeocarbonAt Neocarbon, we specialize in cutting-edge pain relief devices designed to alleviate discomfort and enhance performance. Our slogan, "Stay Strong, Stay Ready," reflects our commitment to empowering you to live an active, pain-free life. We prioritize customer satisfaction and strive to deliver first-class quality in both our products and customer service.
Neocarbon (neocarbon.com) has 75 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Heidi Hubert T.
The instruction booklet for this unit does not explain how to reach the programs related to the EMS and relax modes which go above the number 12. It also does not explain that you can lock your settings. I just happen to come across that accidentally by quickly press, pressing the off button.
Rebecca P.
I just received my tens device from Amazon this morning. Was working great. Than it kept stopping on me than I notice it turns on but the tens mode would not increase on the left bottom button. Everything else works, it didn't show battery is low either. I increase it again and it just goes to zero as I press the up button. I think it's defective. Very disappointed because I just discovered such a device existing in this world and was looking forward for relief finally. Any suggestions on a reset? The battery showed 3 bars how do I know if it needs to be charged?
Major B.
Your web page is dysfunctional and there is also no way for me to apply for the warranty.
Peggy P.
I am having problems with page 3 in the instruction manual because my device does not have two buttons in the instructions
Amber B.
I never received my order! I would like my money back! Update : they are only willing to partially refund my order for an order than was NOT received. Having to file a dispute with my credit card company.
Patricia H.
I bought a ten unit from amazon and it doesn’t work. It’s the neocarbon ten uni. When I try to charge it, it comes on few a minutes and shuts down. Amazon refunded my money back but I just wanted to send a review. Thank you
Kit C.
Plugged it in and it didn't work😳
Response from NeocarbonApr 1, 2025
Please contact our support team, we are ready to help you and we apologize for any inconvenience. Our products go under heavy quality control checks, unfortunately, failures are still possible in rare occasions. Please contact us to make it right for you. Here to help!
