NeobitsReviews of neobits.com

Rude customer service. Item ordered arrived unassembled and in defect condition. Neobits woukd only issue credit minus shipping and 20% restocking fee. Total crap.

Ordered a Samsung Digital Flipchart (not an inexpensive piece of equipment), probably would have bought 10 more if the service was good. 3 days after purchasing, I received a call from their customer service department, trying to verify the shipping address (I was okay with this, different business address vs billing address.) The item was supposed to ship next day. 11 days go by between ordering, and when we finally we hear back from them, after 3 phone calls and 3 emails, in the form of an email saying they're out of stock, and to buy a more expensive model. Called to share the frustration and they rudely said there was nothing to do, tried to cancel the order, and they said the only way to do that was to reply to the email they sent 11 days after purchase to cancel. Still unknown when/how we cancel and get our money back. This experience is widely shared across the customer review sites, having now checked on them. Highly advise to stay away.

I ordered 6 M.2 drives at a great price, and they sent me ones half the size of the ones I paid for.They would not send me the correct ones, they said it was a pricing error on the website. I returned them with their shipping label. The FEDEX website says they received them over a week ago, and they still haven't refunded my money. ALWAYS use PAYPAL. I have a claim filed with them now.

This company is terrible. Their customer service is terribly lacking. I ordered 2 identical products from their website, listed as in stock. When I placed my order the website informed me I would receive the products less than a week from the order date. 2 weeks went by without shipping info. I emailed the company and receive no response. I then called the company and was told the warehouse wasn't picking up their phone and they would get back to me. I then received an email stating the products would be shipped within 3 days of this email. I waited and again, received no tracking info. I had to reach out the the company 2 more tomes to get a response. There was no explaination, just another updated tentative ship date. At this point I informed them to cancel my order and refund my money. I was then sent an email letting me know they contacted their warehouse and requested to cancel the order. I am still waiting on the status of my refund. I say again, this company is terrible. They do not care about their customers what-so-ever. They never once explained the massive hold up, and offered no solutions. They continually ignored my requests for information about my products, and have been very dismissive of my frustration when I specifically ordered from them because the products were said to be in stock. I was not anticipating a 5-6 week turn around when. I was originally informed of 3-5 business days. Do not buy from them.

SCAM!!!!!!!!!!!!! THIS PLACE IS A SCAM DO NOT SEND THEM YOUR MONEY.!!!!!!!!!! YOU WILL NOT RECEIVE WHAT YOU ORDERED AND THEY WILL NOT REFUND YOU. THEIR CUSTOMER SERVICE IS GREAT UNTIL YOU GET YOUR ORDER AND IT'S WRONG THEN THEY WILL HANG UP IN YOUR FACE WHEN YOU CALLED FOR A RETURN

We placed a very urgent order with Neobits, and received terrible customer service, misleading information, slow shipping, no explanation for delays, and no correction for shipping mistakes that Neobits made. Bastian Solutions won't be doing business again with them or consider them as a vendor. Order number NW269398.

I recently ordered an undercounted fridge from this company. I called to confirm availability and shipping and was told the shipping was $79.80. I ordered the fridge and 2 days later received an email saying I now owed $170 more for shipping. TOTAL SCAM. Do not buy from this company they lie. And instead of calling me they just cancelled my order when I questioned the additional $$. DISHONEST, BAD BUSINESS

This is my worst online shopping experience ever. I ordered few items from them and paid for two days delivery; still, 15 days lated I didn't get all my items (although the items where available on their site) and didn't complete my transaction with them!! I believe there is a miscommunication with their Customer Care and their warehouses.