NeobitsReviews of neobits.com

Bait and switch!!! The only reason I ordered from this place despite knowing about all the 1 star feedbacks was, it was the only online retailer I could find that sold this specific computer case in the color silver. Every other online retailer only sold it in black. So I placed an order and 4 days later it ships. I wait the 1 week for delivery and when I received the package and opened it, it was the BLACK ONE. The one I purchased clearly states Silver color as well as the picture reflecting the silver one. The item #'s for both are also different and I checked to see I ordered the correct item # for Silver. I contact them online and they direct me to an RMA form. This RMA form is the most ridiculous form I've ever seen for any kind of return. At the bottom it asks you if you opened the item and what condition it's in and then asks you to Initial it and "AGREE" to their return policy of restocking fees. Initial and agree? Are you serious? I've never seen such a ridiculous thing before. And a 20% restocking fee if you've opened the item too. This place is as every other reviewer has said. Shady bait and switch. I wonder how this place is still in business.

Watch out!! there is a hefty restocking fee, even when they sent the wrong product. Do not trust the photo of the product when ordering online, It may look like the product you want, but they send the wrong product. then several hoops to jump through and delays getting back to you, until you have to call and press for RMA instructions. Reached out several times to different departments, either no answer, or voicemail only. Complete rip off. Charges $16 shipping for a 3 oz. bubble mailer envelope.

they are terrible never order from them ever, nothing is told to the customers and my item has been missing for weeks

Bait, switch - zero integrity: On 04/22 I received a quote from Neobits. A straight up business "quote"!! It was quote #NQ65355, for a unit price of $261.31 for a TP-Link router. The "quote" remained valid until 05/22. On 04/30, I proceeded to purchase the item but instead received a new quote (same quote number) with a higher unit price - now at $306.86!!! That represents an increase of over 17% in one week. And that was before May even rolled around!!! The Neobits, representative, who's name was on the quote; would not stand by "his" word, his original quote. A quote that I had in my hand and that in fact was "good" until May 22nd. If the company cannot stand by its own written word, but instead jerks you around to squeeze out more money - then what can you say about that company. Stay away, their word means nothing, their integrity is worthless.

I purchased an Epson Photo XP-15000 printer at Neobits. The site gave the impression that them item would ship within a day. A few days later, I checked the status of the order and the printer was out of stock. I e-mailed customer service but no one replied. I called the following week and was told that the printer was in stock and that they will call the warehouse to check shipping date. After a brief hold, the customer service rep. said she could not reach the warehouse but would check back and e-mail me that same day. The following week (no news) I called again and the same script played out. I ended up cancelling the order; the cancellation request was acknowledged but not confirmed and i am still waiting for a refund, yet another week later. Today I disputed the charge with my bank and they'll take care of it. I wish I would have look Neobits up here in TrustPilot before purchasing anything. Oh well...

Order was 29.00 shipping was 75.00. What?????

Stay away, these people are selling products that they are NOT approved retailers for. This leads to problems with warranty issues....stay away.....the worst customer service I've ever dealt with...

The worst company. Ordered an item for a medical procedure. Received an email about shipment and never got the item. When called was told, that the order is canceled since they needed our med license. Never contacted us to request anything, just canceled the order. Customer service is rude, do not care about customers at all. Shouldn't be on the market with the way they treat people. HORRIBLE!!!!