NeobitsReviews of neobits.com

I placed an order for a patio table on August 25. Price on the web site was listed as $109.95, and shipping and handling was an additional $41.58. I received an email right away saying my order "has been processed and sent to the warehouse for shipping." Three days later, I got an email from them telling me that "There has been a manufacturer price increase on the product," and that if I wanted the table, I would have to pay an ADDITIONAL $255.80!! Resulting in the item costing more than TRIPLE what it was listed for on their site! My only other option was to cancel the order. I called them and they refused to honor the price they had listed online when I placed the order three days earlier, despite me telling them that is what they are supposed to do by law, only giving me the option to cancel the order to refund my original payment. They said the manufacturer increased the price before they had a chance to update their web site. THEIR problem, not mine!!

Took 1 week to process credit card. Then doubled the lead time for drop ship. Invoice said 1 week lead. Suddenly became 3 weeks when they took my money. Was told to work with sales rep in the future—but honey that’s exactly what I did. Customer service is useless with these people. They are just drop shipper middlemen.

Bait and switch. I ordered and paid for (2) 8" dia. 90 degree stamped sheet metal duct elbows. Two weeks later I received a string of Emails telling me the minimum order quantity was 3 and did I wish to order three or cancel. I replied I ordered and paid for two and if they could not fulfill my order for (2) then cancel. Another week of no activity or communication and I finally called and told them to cancel. Nothing ever mentioned on the website of ordering page about minimum quantities. I would avoid them.

TOTAL AND COMPLETE SCAM! I ordered a movie screen for around $1000.00 on 11.21.23, today 11.27.23 I recieved and email, they are demanding an additional $497.00 shipping for a 40pd screen. DO NOT ORDER FROM THEM

Order was never received.

I ordered sony headphones and waited over a week and nothing from them. I inquired if they have started on my order and they replied with that they cancelled my order because they priced it wrong and that I would need to pay more money to continue to process my order. I tried to go to their website to see what the new price was but it seems like their site doesn't work anymore. Still waiting for the refund on my card. it seems like they are out for my credit card information. going to have to cancel my card and get new ones now

Long waiting periods for shipping to start, I made my purchase 6 days ago and it still has not processed in to shipping. When I called for an update yesterday they told me it was shipping out that same day, however when I called this morning to get the tracking number they advised me that the shipping still has not started so essentially they lied to me yesterday just to get me off the phone. I have sent countless emails that no one responds to, the company has liars representing them for customer service inquires, their purpose is obviously to get you off the phone as quickly as possible without providing a resolution. Neobits is slow, unprofessional and does not act like they care about the customer whom pays them. The device I purchased was supposed to arrive tomorrow and they still haven't even started shipping. This is a drop ship company as explained to me by one of the CSR agents so that is probably part of the reason why they cant function as a reputable and reliable company. They say items are in stock when you purchase but then customer service will tell you they cant find the item to ship and it will be delayed. I would never recommend this nightmare of a company to anyone!! This has been a horrible experience and I will see to it that my company never makes the mistake of using Neobits again.

I also had problems with this company. I bought a ham radio antenna tower from them for nearly 10,000.00. You'd think that'd be enough, right? Wrong! A week later they called back and said they needed $1400.00 more, citing increased costs at the 3rd party vendor. I've read lots of such comments on this site. Can't they just adjust all the costs and get it right? I'm not doing business with them again.