Nellis AuctionReviews of nellisauction.com

I won a bid for various items, but when I went to pick up the items. I was told they didn't have the item.

I've been using nellis for yrs. It was great but now it completely sucks. The same items continuously come up and the bid skyrockets even when no one is bidding. Items that I saved months ago randomly pop back up in my watch list over and over again. I have complained about the fake bids multiple times and nellis swears it's not a bid bot or internal bidding to drive up the price. I find it highly unlikely bidders are bidding then canceling the same items for weeks to months. This place has turned into a joke. Items listed as complete then the same day I win the item gets split into the following auction now i have to return the item since its not complete. Come on Nellis don't be like Auction Nation or soon enough you're going to loose all of your business. The word is spreading!

Scammers. Don’t buy anything. 3 out of 4 orders were fake. Scam, don’t waste your time.

I stopped going to Nellis Auction because 75% of the items I won are garbage and missing the main pieces. I live 45 minutes away and I can't go running back and fourth to return items that they listed wrong. Also, they were good at first and I trusted their descriptions. I sell on eBay and 80% of the items I sold had to be returned. they were car parts which I know nothing about. After the 5th or 6th return, I canceled all of the parts I bought off of them and gave them away on the free app. They were not cheap either. So, A month or so ago I got a text from Nellis stating that they missed me and if I would go on social media and give them a review and they would give me a $10 credit. So I figured maybe they are trying to clean things up. I took a screen shot of all of the social media accounts I gave good reviews on. No $10 credit they totally ignored me. Also, I read some google reviews where they did the same thing to them. Now they have these mystery boxes that they claim are worth $300- $700 they are garbage. whatever they can find on the floor in their warehouse they stuff in a box. Check out Glassdoor their employees will tell you when they are first hired on it's all about the money, customers last, money first. but always have a smile and get there things in there car fast to get to next person. Try HIBID.com if you want to get quality merchandise. its 75% cheaper thanNellis. You can choose which auctions you want to bid on that are close to you. They have the same set up as Nellis but most will only sell items that are complete and new in original box or if you like vintage they have tons of estate sales online. you can get good quality stuff cheap

I’m a frequent shopper and overall I enjoy shopping from Nellis until today. I waited over an hour and a half for my items. The manager Krystal Ortiz approached me with a bad attitude to inform me I can get a credit or I can leave her alone. I was also on the phone with Nellis customer service to address the hour long wait and Krystal walked away and again giving a rude attitude and look. This is very unfortunate to write a review about a manager that shows little to none compassion for the long wait. Honestly the employees were much more helpful and nice than the manager. Customer service had me on hold for 25mins, I did not receive a credit or an apology for the way I was treated. Nellis should reconsider who is the weekend manager due to the unprofessional attitude and lack of compassion coming from the current manager Krystal Ortiz during busy hours like the weekend. My pick up time was scheduled for 1130am and you can clearly see I was on the phone with customer service at Nellis Auction past 13mins. I was on hold for over 20mins time stamp at 12:39. The customer service agent who answered that called said all my items were ready and no items were being live picked since I had a scheduled pick up for 11:30am which was confirmed to the in house staff as I put my phone on speaker. After arriving at home, the customer service manager also confirmed I had 3 scheduled pick ups for 11:30am.i have texted confirmation of 3 pick ups and screenshots of how long I was on the phone with customer service with date and time well passed 1 hr of my schedule pick up. Photo 1 of 2

I’ve been having trouble with Nellis’s description of the items being auctioned. They have been incorrect. I bid on a 8 cube stacking metal organizer & received a metal cat cage. I also have received items that have been broken or dented & the description did not state as such. I bid on a certain baby gate & received an entirely different one. I have been very disappointed with the items lately.

In the beginning it was good I bought a lot of things, but as time went by I started to see some things that I didn't offer on my car, so I didn't hate the offer because they wanted to force me to pay for the product or pay the fees, so they told me to pay for something that I hadn't given an offer, that's horrible, I refused, of course. After all, I hadn't chosen the product and they closed my account because I wouldn't pay the fees, imagine that if something appears in your car and you didn't choose it, they force you to pay the fees or close your account, this is absurd WHAT A HORROR

Is anyone else having trouble with what they buy from Nellis Auction…the description said no missing parts and the last few things I’ve bought have had to be returned because of MISSING PARTS! Today I went to pick up a $350 foot messager and guess what it wasn’t to be found! So they gave me a refund BUT that doesn’t help my neuropathy!! I am so disappointed!!!! I do NOT trust this set up and buyer beware! Even if you check your boxes at pickup if they can’t find your purchase you are out of luck and lose!