Nellis AuctionReviews of nellisauction.com

I both love and hate Nellis Auction. I have gotten some really great deals, but I have gotten really bad deals as well. You have 7 DAYS to verify your item and return if needed. I can't say this loud enough "VERIFY YOUR ITEMS ASAP." I live 2 hrs from Denver and have not been able to return bad items I've purchased. These are even on items that say "No missing parts", "Functional", "No Damage", "New", and "In Box." Be Careful! From now on, I will be checking all my items before leaving Denver!

I have recently become a customer of Nellis Auction and my purchases have been a 50:50 mix of quality. I ordered a set of 3 lightning cable 3' long and the package containe1 1-3', 1-6' and 1-10'. Who needs such long cables. Then I bought a fishing rod & reel combination and the rod was 3' longer than listed and there was NO Reel. The item was reposted several times after my return with additional notes and a two star rating. Lastly I just won a Colamy office chair a week ago that was supposed to have a lumbar support and folding arm rests. I should have checked before I assembled it, but it had no lumbar support, no folding arms and it was a big and tall chair that is MUCH too wide (for up to 400 lbs). The picture and description were totally wrong. Worst of all one of the arbors connecting the chair arms was out of alignment so I had to drill a part to make it fit. I would love to return it but it's fully assembled and the box discarded.

It was a great start in the beginning, got a number of great deals it became additive. There has been an erosion of company ethics in product description and poor customer service. Ever notice they go out of there way not to show you the size of attire. They go out of there way to photograph shoes/sneakers but not the side that shows the size. sometimes it's disclosed. I have received products that stay new and find the manual and accessories missing. Customer service is awful you call and there is always 75 people on the que before you. leave a message they won't call. A few days ago I found an item in my cart I did not bid on yet it stated I won the bid ($76.00) for a $90.00 suggested price product. I noticed the bid closed at 9;29pm yet it alleged I won an hour after it closed. Customer service took it off but charge a fee they then waived. No customer service today. (Monday 2/3/25) calling to speak to a supervisor. Looks like I will closed my account until they get their act together. Proceed with caution folks

It is definitely possible to get some good deals at this place, but there's a hidden cost of spending your time and gas money to pick up merchandise that has a high chance of just being garbage. I would be especially careful with large items that are a lot of effort to move or any item at a warehouse that's a long drive away. In fact, I would strongly recommend not purchasing such items at all. I tried twice to buy a couch from nellis. The first was on a pallet and completely wrapped in shipping foam and plastic so I could not inspect it on sight. Upon bringing it home and unwrapping it I found that it was an entirely different couch than in the listing and I had to haul it back to the warehouse for a return. The second couch was at a much farther warehouse and came boxed, so I once again could not give it a thorough inspection. I got home after driving an hour each way and find that this couch that nellis had rated 5 star condition was only half a couch so I once again had to go out of my way to make a return. In these two purchases I received nothing from nellis while they actually benefitted from my effort because they now know what the items actually are and can list them appropriately. They have actually done exactly that already in the case of the first couch. The customer service I received further frustrated the whole situation. The customer service rep I spoke to on the phone lied to me at least twice. First she said she didn't have the authorization to offer me any more than a $15 dollar inconvenience credit, but a while later she was suddenly magically able to offer $20. She also said she could only compensate me anything for the second return because I didn't call the help line about the first return so they didn't have any record of it. I told her I could pull up my return receipt and give her the information and, again like magic, she actually had the first return pulled up right in front of her. Still, she insisted she could offer no more compensation but said the general manager at the warehouse might be able to when I made my return. Whereas the phone agent was at least polite, the manager at the warehouse was both unhelpful and rude. He mocked me for expecting to receive the actual item I paid for. He told me they had no obligation to make the situation right because other auction houses are even worse. He refused to acknowledge that nellis had failed to properly inspect products they rated 5 stars and he dismissed the whole situation as me "having a little bad luck with a couple of couches" (his exact wording). After making excuses, berating me, and gaslighting me he said the most he could do to fix the situation was to give me an additional $10 inconvenience credit for a grand total of $30 as compensation for 4 hours of my time wasted doing the auction house's job, $30 that I can only spend at nellis to once again be pushed around should I happen to purchase an item that nobody ever bothered to check.

We have been customers since you started up in Phoenix. We have never had to wait more than a couple of minutes. This experience today is horrible. We waited almost 10 minutes to get checked in and we had to initiate the check in. We are now over 25 minutes waiting without out items. Several who came in after us were iyt before us and we had given a 2 hour notice of pickup and items were not that big. This is going to cause us to now be kate gor another pickup at the other Nellis location near us also.

Many times the seller would know they are advertising an expensive item and in the box is a cheaper one. They just hope the customer do not return it when they find out. One out of 5 transactions are like this.

Some items are good some are bad. The more expensive items that you can get for good prices tend to have been purchased from Nellis before you and swapped out for other crap. THEY DO NOT CHECK IT ONCE THEY GET IT BACK. that is very clear. the past 2-3 times i have purchased items over 200$ and have to end up returning them because the box is the same in the photos but the item has clearly been swapped out for older items or damaged ones from the previous buyers. They need to check returned items not just throw them back on the site and waste other peoples time and money...... Do better please

Nellis Auction recently sent out notice to all customers about a change in bidding. What I get out of this change is basically "stretching rules" so they are no longer rules. In the auction, I knew when it would be closed. I paid attention and bid accordingly. I would adjust my final bid knowing I was taking a chance. Now, rules are out the door! I pay attention, and then boom! Somebody at the last second extends the game? I see this only and mainly as a ploy or strategy to increase bids and profits for your company. No other reason.....for my "enjoyment"?! Really? I am very leery of this change, and I for one, am done with your site. Look at my history.... I have spent a lot of money with you folks. I had been very VERY happy with the whole process. Now, I have no illusions.....you'll read this, maybe agree, maybe not...but you guys will continue on....and I hope successfully, but I will no longer participate. I have one pick up and that is the last. Good luck. P.S. Pay attention to social media. I wonder if this will reverberate in a negative or positive fashion. I guess we'll see.