NebrooReviews of nebroo.com

Response from NebrooSep 19, 2026

We’re truly sorry for the frustration you’ve experienced while trying to obtain your return authorization number. We understand how disappointing it is to wait more than 30 days, receive delayed email responses, and still not receive the assistance needed to complete your return. We’ve been experiencing issues with our phone lines, and we sincerely apologize for the difficulty you’ve had reaching our team. We also understand how frustrating it is to repeatedly be told that the returns department will contact you, only to have no follow-up. We’d really like the opportunity to review your request and help move your return forward. A member of our team will try to reach out to you directly to assist with the next steps. Thank you for bringing this to our attention and for giving Nebroo the opportunity to make things right. ❤️

Response from NebrooSep 19, 2026

We’re truly sorry to hear that one of your hearing aids is no longer charging. We understand how frustrating and disappointing it is when your device stops working, especially when you’re relying on it. We’d really like the opportunity to review the issue and help find a solution, whether through troubleshooting or a replacement. A member of our team will try to reach out to you directly to assist. Thank you for bringing this to our attention and for giving Nebroo the opportunity to make things right. ❤️

Response from NebrooSep 19, 2026

We’re truly sorry to hear about the experience you and your mother have had with her hearing aids and, especially, the difficulty you’ve faced trying to arrange a return on her behalf. We understand how frustrating and concerning it is when a product isn’t suitable for her needs and you’re unable to get the support required to return it. We’ve been experiencing issues with our phone lines, and we sincerely apologize for the lengthy hold times, disconnected calls, and missed callbacks despite providing your contact information and preferred times. We understand that you have already made repeated efforts to reach us and should not have to keep doing so. We’d really like the opportunity to review your mother’s order and help move her return request forward. A member of our team will try to reach out to you directly to assist with the next steps. Thank you for bringing this to our attention. We appreciate the opportunity to address your concerns and work toward a resolution. ❤️

Response from NebrooSep 10, 2026

We’re truly sorry to hear about your experience and the frustration you’ve encountered while trying to arrange a return. We understand how disappointing it is to feel that you’re not getting the support you need, especially when you’re trying to exercise the return option. We’ve been experiencing issues with our phone lines, and we sincerely apologize for the difficulty reaching our team and the delays in communication. We’d appreciate the opportunity to review your case and help get your return request properly addressed. Please provide your order number and the email address associated with your purchase so our team can look into the details and reach out to you directly. Thank you for bringing your concerns to our attention. We’re sorry we didn’t provide the experience you expected, and we hope to have the opportunity to make things right. ❤️

Response from NebrooSep 10, 2026

We’re truly sorry for your loss, and we understand that this is a particularly difficult time for you. Our sincere condolences to you and your family. We’re also sorry that you had such a frustrating experience trying to reach our team. We’ve been experiencing issues with our phone lines, and we apologize for the long wait and difficulty getting through. We’d like to help make the return or refund process as simple as possible for you, especially given the circumstances. Please provide the order number and email address associated with the purchase so our team can review the order and reach out to you directly. Thank you for bringing this to our attention, and again, our deepest condolences. ❤️

Response from NebrooSep 19, 2026

We’re truly sorry to hear about the frustration you’ve experienced while trying to return your hearing aids. We understand how upsetting it must be to have been working on this since July 20 without seeing the resolution you expected. We’ve been experiencing issues with our phone lines, and we sincerely apologize for the difficulty reaching our support team and the inconvenience this has caused. We’d really like the opportunity to review your return and help move things forward. A member of our team will try to reach out to you directly to assist with your return and refund concerns. Thank you for bringing this to our attention and for giving Nebroo the opportunity to address the situation. ❤️

Response from NebrooSep 10, 2026

We’re truly sorry to hear about the frustration and disappointment you experienced with your hearing aids and the return process. We understand how upsetting it must have been to invest in a product hoping it would help you hear and reconnect socially, only to experience feedback, uncomfortable sound, and difficulty getting the results you expected. We’re especially sorry that your attempts to initiate a return left you feeling that you were being given the runaround. We’ve been experiencing issues with our phone lines, and we sincerely apologize for the delays and difficulty reaching our team. We also understand your concerns regarding the refund options presented to you and would appreciate the opportunity to review your case more closely. Please provide your order number and the email address associated with your purchase so our team can look into the details and reach out to you directly. We want to make sure your concerns are properly reviewed and that we have an opportunity to address your experience. Thank you for sharing your feedback with us. We’re truly sorry for the stress this situation has caused and hope we can work toward a better resolution. ❤️

Response from NebrooSep 10, 2026

We’re truly sorry to hear about your frustration with the return and refund process. We understand how disappointing it must have been to complete the return and then have to pursue the matter through your bank rather than receiving the refund directly from Nebroo. We sincerely apologize for the delays and inconvenience you experienced. We’ve been experiencing issues with our phone lines and have also had challenges with return communication, and we recognize that this has not provided the level of service our customers should expect. We’re glad to hear that your bank was ultimately able to resolve the matter and issue your refund. Thank you for sharing your experience. Your feedback is important to us as we continue working to improve our return and refund processes. ❤️