Rethea M.
NEBROO hearing aids
Got my hearing aids. Did not fit. In oder to return you have to call customer service to get RRR AND their address. Called 3 times on hold 3 hours to return line -never got thru. Sent 4 emails no response. Called and pushed 2-(for buying). Got thru. Had to tell them lengthy why I was return. Got the info. Tried to offer 50% and no return-said no. Email sent to me offer 70% no return-said yes. 3 phone calls, more hours of hold until they finally issued credit. HORRIBLE CUSTOMER SERVICE. DO NOT BUY A vey nice person named Marianne called and apologized profusely. Refunded my entire cost. Said they were very sorry for my experience. I believe they are trying to improve their customer service. Thanks
Response from NebrooAug 12, 2026
Thank you for taking the time to update your review. We're sorry for the frustrating experience you initially had with the return process and communication channels. We understand how much time and effort you spent trying to get your concerns addressed. We're glad Marianne was able to personally reach out, apologize, and provide a full refund. We truly appreciate your patience and your willingness to recognize our efforts to improve our customer service. Thank you for giving Nebroo the opportunity to make things right.