NebrooReviews of nebroo.com

Response from NebrooSep 19, 2026

We’re truly sorry to hear about your experience with the fit of the hearing aids and the frustration you’ve faced while trying to arrange a return. We understand how disappointing it is to make multiple phone calls and send emails without receiving the assistance you needed. We’ve been experiencing issues with our phone lines, and we sincerely apologize for the hours spent on hold, disconnected calls, and missed callbacks. This is not the level of customer service we want to provide. We’d really like the opportunity to review your situation and assist with your return request. A member of our team will try to reach out to you directly to help move this forward and work toward a resolution. Thank you for bringing this to our attention and for giving Nebroo the opportunity to make things right. ❤️

Response from NebrooSep 19, 2026

We’re truly sorry for the frustration you’ve experienced trying to reach our customer service team. We’ve been experiencing issues with our phone lines, and we completely understand how upsetting it is to spend two hours on hold without being able to speak with anyone. We sincerely apologize that your experience has not reflected the level of service we strive to provide. We’d appreciate the opportunity to assist you and address your concerns. A member of our team will try to reach out to you directly. Thank you for bringing this to our attention and for giving Nebroo the opportunity to make things right. ❤️

Response from NebrooSep 19, 2026

We’re truly sorry for the frustration you’ve experienced while trying to arrange the return of your unopened hearing aids. We understand how disappointing it must be to make multiple requests over several weeks and still not receive the return information you need. We’ve been experiencing issues with our phone lines, and we also apologize for the delays and repeated communications that did not provide the resolution you were seeking. We understand that you have clearly stated that the package remains unopened and that you are requesting to return it. We’d really like the opportunity to review your case and help move your return request forward. A member of our team will try to reach out to you directly to discuss your concerns and assist with the next steps. Thank you for bringing this experience to our attention. We value your feedback and hope we can work toward a better resolution for you. ❤️

Response from NebrooSep 19, 2026

We’re truly sorry to hear about your experience with the hearing aids and the frustration caused by the feedback and difficulties you encountered with the return process. We’ve been experiencing issues with our phone lines, and we understand how frustrating it can be when you’re trying to reach our team for assistance. We also understand your concerns regarding the return options and appreciate you sharing your experience. We’d still like the opportunity to review your case and see if there is anything more we can do to address your concerns. A member of our team will try to reach out to you directly. Thank you for bringing this to our attention and for giving Nebroo the opportunity to assist. ❤️

Response from NebrooSep 19, 2026

We’re truly sorry to hear about the issues you experienced with your Nebroo Pro 3 and the frustration caused by trying to reach our customer service team. We’ve been experiencing issues with our phone lines, and we completely understand how upsetting it is to wait for two hours and be disconnected multiple times. This is certainly not the experience we want for our customers. We’d really like the opportunity to review your situation and help with your replacement request. A member of our team will try to reach out to you directly to discuss the issue and work toward a resolution. Thank you for bringing this to our attention and for giving Nebroo the opportunity to make things right. ❤️

Response from NebrooSep 19, 2026

We’re truly sorry to hear about your frustration with the hearing aids and the difficulties you encountered with the return process. We understand your concerns regarding the fit and appearance of the devices, as well as the shipping options and costs involved in returning them. We’ve been experiencing issues with our phone lines, and we also apologize for any difficulty you may have had reaching our team for assistance. We understand how frustrating it can be when you’re trying to resolve a return and the available options do not meet your expectations. We’d really like the opportunity to review your specific situation and see how we can assist. A member of our team will try to reach out to you directly to discuss your concerns and work toward a resolution. Thank you for sharing your detailed feedback. We appreciate the opportunity to address your experience and improve our customer support process. ❤️

Response from NebrooOct 16, 2026

Hi Les, we're sorry the Nebroo Pro Bluetooth didn't fit comfortably and that the return process felt difficult and costly. We understand your frustration, and we appreciate you sharing these details, as they help us review how we can make returns smoother. A member of our team will reach out to you directly regarding the status of your refund. — The Nebroo Team

Response from NebrooSep 19, 2026

We’re truly sorry for the frustration you’ve experienced with your hearing aids and, especially, your difficulty reaching our customer service team. We’ve been experiencing issues with our phone lines, and we completely understand how upsetting it is to spend 45 minutes on hold twice without being able to speak with someone. We’re also sorry to hear about the echoing, static, and discomfort you experienced. We understand that you would like to return the devices and receive a refund, and we’d like the opportunity to assist you with that request. A member of our team will try to reach out to you directly to review your concerns, provide the return information you need, and work toward a resolution. Thank you for bringing this to our attention and for giving Nebroo the opportunity to make things right. ❤️