Gary S.
BEWARE of RETURN POLICY
BEWARE of RETURN POLICY It is hard getting the right hearing aides online. I have dealt with a couple companies who never gave me a problem when I returned them. However, my experience in dealing with Nebroo’s customer service, has been a nightmare for the most part. When called for help to return the first pair of hearing aids, they were quick to offer me an upgrade, and I was willing to try them. They sent me an upgrade to try, but would not reset the 120 day trial period. The new pair took about 2 weeks to arrive. Over the past 10 days, I have tried to get a Returns Request Reference. (RRR) and return address to no avail. I have spent more than 5 hours on the phone, numerous emails, with only have a couple weeks left before my return period ends. The one time I did got a real person, he said he would contact the salesperson and have him call me back that night. He never called. I am keeping a record of my communications and pursuing my request by contacting my Credit Card Company and additionally will be contacting my State Attorney General for assistance in this matter.