NebrooReviews of nebroo.com

Response from NebrooAug 24, 2026

Thank you so much for your kind feedback! We're glad to hear that Larry was able to quickly update your apartment number and make sure the shipping information was also corrected with the carrier. His attention to detail and proactive assistance helped ensure your order could reach you without unnecessary delays. We'll be sure to share your appreciation with Larry. Thank you for choosing Nebroo! ❤️

Response from NebrooAug 24, 2026

Thank you for sharing your experience! We're glad you were finally able to reach our Customer Service team and that the representative took the time to troubleshoot the issue before arranging a replacement pair. We understand you're still waiting for the new hearing aids, and we appreciate your patience. We hope the replacement arrives soon and works exactly as you expect. Thank you for giving Nebroo the opportunity to make things right! ❤️

Response from NebrooAug 24, 2026

Thank you for taking the time to provide this update. We're glad to hear that our team was able to reconnect with you and offer a full refund. We completely understand your decision to wait until the refund has been received before considering the matter fully resolved. We sincerely apologize for the earlier communication difficulties and the frustration they caused, particularly after you requested a refund. We'd still like the opportunity to assist and ensure your case is properly followed through. A member of our team will reach out to you directly to check on the status of your refund and provide any assistance needed. Thank you for giving Nebroo the opportunity to address your concerns. ❤️

Response from NebrooAug 24, 2026

Thank you so much for sharing your experience and for the thoughtful update! We're sorry that the hearing aids did not meet your needs and that you initially encountered some difficulty with the return process. We're glad that once you connected with our Customer Service team, they were able to make the process smooth and that your refund was completed within three days. We also truly appreciate your decision to donate the device to a Veterans' organization or nursing home. That's a wonderful way to give the product a second purpose and help someone who may benefit from it. Thank you for your patience, generosity, and for giving Nebroo the opportunity to assist you! ❤️

Response from NebrooAug 14, 2026

Thank you for your kind feedback! We're glad to hear that our representative was great and took the time to explain everything clearly. We truly appreciate you recognizing the care and support you received. Thank you for choosing Nebroo!

Response from NebrooAug 12, 2026

Thank you for sharing your experience! We're sorry about the long wait time and appreciate your patience. We have been experiencing issues with our communication channels, which unfortunately affected our response times. We're glad to hear that our representative was able to assist you and provide a positive experience. We also understand that, sometimes, a hearing solution simply isn't the right fit for an individual's needs. Thank you for giving Nebroo a try and for your thoughtful feedback. We truly appreciate it!

Response from NebrooAug 12, 2026

Thank you for your wonderful feedback! We're delighted to hear that our representative provided such attentive and thorough support. We're especially glad she took the time to understand your concerns, consult with her team, and find a positive resolution. We also apologize for the long wait time. We have been experiencing issues with our communication channels, which unfortunately affected our response times. Thank you for your patience and for recognizing the care and effort of our team. We truly appreciate your support!

Response from NebrooAug 12, 2026

Thank you for taking the time to update your review. We're glad our customer service team was able to reach you and provide a full refund. While we're sorry the product wasn't the right fit for you, we appreciate the opportunity to address your concerns and make things right. Thank you for giving Nebroo a try, and we appreciate your understanding and updated feedback.