NebrooReviews of nebroo.com

It was a very nice experience to work with Abby earlier today. She was very nice and most helpful.

I've had the Nebroo hearing aids for about a month now but they are definitely a bad fit for my ears. I tried all the tips to no avail, so I've been trying to contact them for the information needed to process a return. No one answers the phone or call me back! I tried email, but that's turning out to be a run-around as well. I guess my next step will be the BBB!! This has truly been a frustrating process. This is my update to the review above. I am pleased to report that Nebroo has processed my refund and has somewhat restored my faith in customer service by acknowledging my frustration with the refund process. Hopefully, Nebroo hearing aids will work out well for all future customers.

2nd GOOD NEWS UPDATE 09/05/2026: Maryann called again today, Saturday no less, to let me know that the refund has been sent on her side, actually yesterday on the 4th of September. I can see the notices in my email that the full amount in several transactions, just like the money was taken out in the first place, has been released on their side. My bank takes time to process things, so I don't see it yet, but I am sure I will. Maybe Monday or Tuesday. Thank you Maryann with all my heart. Will keep you all posted! Sincerely and gratefully, Gail Forsberg UPDATE: 09/03/2026 Maryann from Nebroo called me this morning and apologized for my experience with them. She reported that she will be sending me a full refund - without my needing to send them back the product - and gave me suggestions of places I can donate them, such as a local Veterans office, church or nursing home. She explained they are a new startup and are going to hire more people to cover the phones, etc. I am very grateful for her explanation and her efforts to repair this situation. Note that this was a 1 star review, and I changed it to 4 stars due to Maryann's phone call this morning and that they are going to refund my full purchase cost. Do not buy hearing aids from Nebroo! (Unless you can be sure you won’t ever need to return them), because their “no questions asked” 4-month Return policy is a total scam! We have been doing everything humanly possible since July 21st (it is now September!) to return these hearing aids and in response, they do nothing but delay, distract, deflect, avoid, and play endless games to keep from giving us the RRR code they say we need in order to return these painful hearing aids that are too big for my ears and too loud even on the lowest setting. Over the last several weeks, we have sent numerous emails, and called many, many times, waiting on hold for hours on calls that are never answered by anyone. As soon as you press, “6” for Returns, they put you on hold for an hour and then send your call to a “voicemail” that abruptly says, “Please leave your number at the beep,” then beeps and hangs up on you. Every time. At this point, I’m certain no one has ever gotten through to anyone at Nebroo using that phone number for Returns. When we emailed them again, saying what we’d been going through and very clearly asking for the RRR code, they said we would hear from the Returns team shortly. After hearing nothing for 3 days, they emailed us to say they were closing our ticket because we already had another one open. No one had responded to us about our return on any ticket. When I did finally receive a call back from Mark on the Returns team, he spent the whole call giving me all of these detailed “instructions” for the return and never ended up giving me the one thing I needed to return it, - the RRR code! We have asked point blank for that several times now. He said he would email me after the call with all of the information I needed and never did. We have tried everything to interact with this company in good faith but at this point, we can’t come to any other conclusion – it’s a total scam! We’re out a lot of money now, and the time frame we have left to return it is really running out – all we can do now is keep telling everyone who will listen, don’t let what happened to us happen to you!

I recently ordered and received a pair of Neebro3.0 hearing aids. I was expecting them to be smaller than the original ones. They are larger, and I hear better on the one working hearing aid than with the new Nebroo3.0 hearing aids. I tried several times to reach Nebroo customer service by telephone I waited an hour on one call and lengthy waits on others while listening to a recorded message that someone would be with me “soon”. I was not able to reach anyone. I tried their email address but received a message that the system was not working. It was been a very frustrating experience. I want to return the Nebroo3.0, but need a number provided by “Customer Service”. Follow up: A Nebroo representative reached out to me and apologized for the inconvenience that I experienced while trying to reach a customer service representative. I requested a return reference number so that I could return the Nebroo3.0. The representative was polite and understanding, and she advised me that my charge would be refunded to my credit card account. On 9/3, as promised the refund appeared on my credit card statement. I was told that I can donate the unwanted Nebroo3.0 to a local charity. The original experience was not very good, but the actions of the customer service representative was excellent.

Product is inferior and the company does not honor their return policy. When attempting a refund you are met with repeated stall tactics in hopes you will give up. Deceptive advertising Update: Nebroo contacted me and honored their refund. I may have been too impatient.

When the product was delivered, I found that the package had been tampered with, so I immediately contacted customer service. The representative was very helpful and promptly checked whether I was eligible for a replacement. He handled the issue quickly and efficiently, so I’m now waiting for the replacement, which should arrive in another 10 days. I was relieved to know that I would not lose the money I paid for the damaged product. The only issue was that I had to wait on the phone for about two hours before I could speak with a representative. The customer service response time could definitely be improved.

Hearing aids did not work out for me for several reasons, they hurt my ears, the domes made my ears itch and they did not perform as advertised - extremely difficult to use and adjust. Tried to reach them multiple times via phone for a REQUIRED return number (RRR number) waited hours and no one answered the phone. Emailed them for a call back and have not heard from them. Filed a dispute for all charges with my credit card company and hope they can get a response. Return policy process is totally ridiculous and you have to send them to Canada which is very expensive. You have to use USPS - no other courier options, such as UPS/FedEx which may be more reliable and cost less. You have to send the item back in its ORIGINAL packaging with ALL inclusions. Clearly write your Name and Order Number on the package. Before shipping, take a PHOTO of the package and email it to them. Once shipped, they ask you to please SEND A PHOTO OF YOUR USPS RECEIPT showing the tracking number, to their company e-mail. (which is not allowed to be shown in this review due to policy). I have never had such an issue with any other company. They are the worst I have ever dealt with and you also have to pay the shipping costs. Nobody charges for shipping anymore but they do and other reviews have said they will not refund the shipping costs. That's the least they should do for asking you to go through all that work just to return them. But you have to talk with somebody there first and like I said it is impossible to get anyone on the phone to help you in the first place. DO NOT DO BUSINESS WITH THIS COMPANY! UPDATE 9/1/26 I have upgraded my review to 4 stars because Marianne Toco, the Head of Customer Support emailed me directly and told me the following: "I just came across your Trustpilot review regarding your order, and I’m very sorry you feel this way. I want to be fully transparent—over the past couple of days, we’ve been experiencing issues with our phone lines, which unfortunately affected our ability to respond to calls and messages as quickly as we normally would. Our team is actively working to resolve this as soon as possible. That said, we completely understand how frustrating this must have been, and the last thing we want is for you to feel ignored or misled. We’re a small company, and every single customer truly matters to us. Your satisfaction with our product—and your overall experience with us—means a lot. So here’s what we’d like to do: We will issue you a full refund for your order, no questions asked. You’re welcome to keep the hearing aids—perhaps you can pass them along to a friend or family member who might benefit from them." She has followed up with me 3 additional times, gave me ALL of my money back, allowed me to keep the products to donate to someone who might be able to use them. To me that is the way a good company should do business so I have up graded the review to the 4 stars. I could not go to 5 because they did not prepare properly with staff and contingency plans for capacity and technical problems/outages prior to launching the product. I am a happy satisfied customer. Thank you Marianne!! I am donating the hearing aids to our church to find new owner who can really use them.

When I first requested a refund, customer service tried to dissuade me by offering partial refunds and by trying to switch me into a different product while keeping the original. When Larry became involved it was totally different. He immediately got to the heart of my request and thoroughly guided me through all the steps in the return and refund process. And, when I reached out to Larry again after my shipment to Canada was returned to me recently, he was most helpful and reassuring that all would be fixed. And, because of Larry's good work, it has been! The refund is now in process. I cannot say enough about how impressed and pleased I have been with Larry's superb efforts. Were it not for the prolonged upsell tactics prior to Larry's involvement, the rating would be 5 stars. Larry's efforts have been exceptional! This experience began on July 4 when I first placed my order and concluded a few days ago (August 20?), except for the refund which is expected within the next week. Many thanks to Larry!