Pam A.
Update. May 17, 2026 Customer service returned my call.
I received my Infinity Nebroo hearing aids a few days ago. Opened the package and proceeded to read everything about the hearing aid. Placed them in the charging unit. Left one went right in; the right one went in but would not charge. I took it in and out several times. Took about 20 minutes and finally I got it to start charging. After all lights were green, I took them out and tried to turn them on. No luck, after watching the videos and re-reading the manual. I put them back in the charging case. No lights. I wiggled the earpiece for the right ear and finally got it to start charging again. Now the left won't charge. Put everything away and tried again for the next two days. Still no luck. Yesterday, I tried calling them on hold for 30 minutes hung up and tried to call again today. Already on hold for 32 minutes. After reading the reviews here I find they keep using the excuses about having trouble with their phone lines for the past 5 days. Now after 32 minutes on hold I got a message asking me to leave my name and number and they will call back. This is not looking good. Update, May 14,2026 Nebroo contacted me about the problem I was having with the hearing aids. The head of their customer service called and explained, the company is a new one and did not expect to take off the way it has. She was truly sorry for the problem I was having. She issued me a refund which I received today May 17, 2026. Marian is also sending me a new pair at no cost. I received the shipping conformation yesterday. I will update on the hearing aids once I receive them. The shipping notice states 7 to 12 business days to receive.
Response from NebrooApr 28, 2026
Hi Pam, We’re very sorry to hear about the charging issues you’ve experienced right out of the box — we understand how frustrating this must be. We’ve been experiencing issues with our phone lines, which may have caused the delays in reaching us. Please share your preferred callback time and best contact number, and we’ll have a team member reach out as soon as possible to help resolve the charging issue or assist with a replacement or return.