NebrooReviews of nebroo.com

Response from NebrooOct 16, 2026

Hi Mary, we're very sorry to hear about the comfort, Bluetooth, and feedback issues you experienced, and for the frustration of not being able to reach a real person. We've been experiencing issues with our phone lines, and we sincerely apologize for the lengthy hold times and difficulty reaching our team. A member of our team will reach out to you directly to assist with your return. — The Nebroo Team

Response from NebrooOct 16, 2026

Hi Reba, we're very sorry for the frustration and delays you've experienced with your return. We've been experiencing issues with our phone lines, and we sincerely apologize for the lengthy hold times and difficulty reaching our team. We understand the hearing aids aren't a comfortable fit for you, and a member of our team will reach out to you directly to help with the next steps. — The Nebroo Team

Response from NebrooOct 16, 2026

We're sorry to hear the hearing aids didn't provide the benefit you hoped for your mother, and we understand how frustrating it is to wait on a return authorization. We appreciate your patience, and a member of our team will reach out to you directly to help move your return forward. — The Nebroo Team

Response from NebrooOct 16, 2026

Thank you for updating your review. We sincerely apologize for the delays and frustration you experienced while trying to return your hearing aids. We've been experiencing issues with our phone lines, and we understand how this added to the difficulty of getting the assistance you needed. While we're glad that your purchase was eventually fully refunded and your concerns were addressed, we recognize that the process should have been smoother and more timely from the beginning. We appreciate your patience and honest feedback, as it helps us identify where we need to improve. ❤️

Response from NebrooOct 16, 2026

We’re sorry to hear that the hearing aids didn’t fit comfortably and that the return process has been frustrating. We understand that arranging an international return can be inconvenient, and we apologize for the difficulties you’ve encountered while exploring your refund options. We’d appreciate the opportunity to review your experience and help clarify the next steps. Thank you for sharing your feedback with us. ❤️

Response from NebrooOct 16, 2026

Hi Bill, we're sorry the Nebroo Pro 2.0 didn't fit comfortably despite trying all the dome sizes, and we understand how frustrating it is not to hear back. We've been experiencing issues with our phone lines, and we sincerely apologize for the lengthy hold times and difficulty reaching our team. A member of our team will reach out to you directly to help with your return. — The Nebroo Team

Response from NebrooSep 26, 2026

We’re truly sorry to hear that you’re still waiting for your refund and that your attempts to reach our customer service team have continued to be frustrating. We’ve been experiencing issues with our phone lines, and we sincerely apologize for the difficulty getting through and for the lack of timely communication by email. We also understand your disappointment after being told that a refund would be issued and then continuing to wait for it. We’d really like the opportunity to review the status of your refund and help move this forward. A member of our team will try to reach out to you directly to address your concerns and provide an update. Thank you for bringing this to our attention. We understand your frustration and appreciate the opportunity to work toward a resolution. ❤️