NebrooReviews of nebroo.com

Response from NebrooOct 16, 2026

Hi Skeet, we're glad to hear you're enjoying your hearing aids and the adjustment program! We're sorry one stopped working, but we're happy our customer service team was able to resolve it quickly. Thank you for sharing your experience! — The Nebroo Team

Response from NebrooOct 16, 2026

Hi Jeff, thank you for taking the time to share such a thoughtful review. We're sorry the devices didn't work out for you, but we're glad John was able to stay with you through the return process and that your refund has been completed. We truly appreciate your kind words, and we'll make sure John sees them. — The Nebroo Team

Response from NebrooSep 19, 2026

helpful in getting your issue resolved and assisting with your refund. We’ll be sure to share your kind words with her. We also appreciate you being candid about your concerns regarding promotional messaging. We understand how seeing messages such as “Almost sold out” or “Sale ends at midnight” repeatedly can affect your confidence in a company. Your feedback is important to us, and we’ll make sure it is shared with the appropriate team for review. Thank you for giving Nebroo the opportunity to assist you, and we appreciate your honesty. ❤️

Response from NebrooSep 19, 2026

Thank you so much, Terry, for sharing your wonderful experience! We’re delighted to hear that you’ve been enjoying your Nebroo hearing aids and that our team was able to quickly assist when your left device stopped working. We’re glad we could arrange a replacement for you, and we truly appreciate your kind words about our customer service. We’ll be sure to share your feedback with the team. Thank you for choosing Nebroo and for your continued trust in us! ❤️

Response from NebrooSep 19, 2026

Thank you so much for sharing your feedback! We’re glad to hear that although your experience was rocky at the start, our manager was able to step in, explain the situation clearly, and help resolve your concerns. We truly appreciate your patience and kind words. We’ll be sure to share your feedback with our team. Thank you for choosing Nebroo! ❤️

Response from NebrooSep 19, 2026

We’re sorry to hear that you’re experiencing some issues with your hearing aids and, especially, that you haven’t been able to get the support you need. We’ve been experiencing issues with our phone lines, and we sincerely apologize for the difficulty reaching our team and for the lack of follow-up after you were told someone would contact you. We understand how frustrating that must be. We’d really like the opportunity to review your concerns and help get the issues resolved. A member of our team will try to reach out to you directly to assist with the next steps. Thank you for bringing this to our attention and for giving Nebroo the opportunity to make things right. ❤️

Response from NebrooSep 19, 2026

Thank you so much for taking the time to update your review. We’re glad to hear that your refund was ultimately processed and that we were able to address your concerns. We truly appreciate you giving Nebroo the opportunity to make things right and for updating your rating based on your experience. Your feedback is valuable to us as we continue working to improve our customer experience. ❤️

Response from NebrooSep 10, 2026

We’re truly sorry to hear about the frustration you’ve experienced while trying to arrange your return and refund. We understand how upsetting it must be to make more than 10 email attempts and four phone calls over three weeks without receiving the return information you needed. We’ve been experiencing issues with our phone lines, and we sincerely apologize for the difficulty reaching our team and the delays in responding to your messages. We’d still appreciate the opportunity to assist and get your return request properly addressed. Please provide your order number and the email address associated with your purchase so our team can review your case and reach out to you directly. Thank you for bringing this to our attention. We’re sorry we didn’t provide the timely and responsive service you deserved, and we hope to have the opportunity to make things right. ❤️