NebrooReviews of nebroo.com

The product worked for a short time. When it worked it was excellent. App stopped working, connected to phone, but app couldn't find the hearing aids. Tried for 1 week, numerous phone calls and messages and numerous emails. Emails even to personal assistance who has the same number and email as the main contact. Whole week had passed and no return calls, but email replies from AI saying they will contact me shortly. This product is excellent, but customer service is an important part of any product and needs major improvement. The issue could have, most likely, been easily resolved. The company needs to add agents to answer customer issues within 24 hours, not just saying they'd get back shortly. After several weeks they did finally stand by their refund policy, but I would have preferred to fix the issue and keep the hearing aids, but I was not going to work with unreliable responses to issues.

I would give them less than 1 star if I could. DO NOT buy this product if it's the last one around!! This purchase was a hail mary move. After using a number of costly sophisticated brands thru the years,without much luck & being on the verge of getting an implant, I was desperate enough to try this brand. From the very start it was a flop. It did everything they said it would not; whistling, tinny sound & so on. Having used other brands, I realized immediately that this was a very very basic model hyped up to be a sophisticated answer to your needs. That's when the nightmare began. at least 4-5 email attempts to return their junk & get a refund. At last count, I have spent 45 mins on each of the 4 telephone calls I have made to Nebroo, without getting to talk to a human. It's obvious what the side scam is: no return calls in order to run out the 120 day clock. They then claim it as a sale "to a satisfied customer". I fully expect they will run the clock down & I will never see any sort of a refund! Shame on them! Further to my above comments : Marianne from Nebroo called to set things right. She profusely apologized for the lack of communications. She assured me my full payment would be forthcoming. Further more, as a sign of good will, she said I would not have to return the aids & could donate it to a charity of my choice or to a needy friend. That is a pretty big gesture in my books. Under different circumstances, I'd probably be using the aids

Ordered May 14. I have not received them yet. After reading the reviews it seems this is the norm. American based company and advertising. BUT shipping from China. Tracking number starts with YT...I am sure I will eventually receive them. I will update my review when I get them. I have been using Oticon for 10 years I just needed a back up for when Oticon's get sent back for repair which is about once a year. Update: Today is May 27 and tracking has not changed since May 17 according to Nebroo. "May 17, 2026 12:30 am In transit: The package is currently being transferred to the regional network." I will continue to update so consumers can have a real time idea of the shipping. Then I follow up with quality of items after giving them a fair run through. Update: Today is June 1. So far no progress on shipping. I am well past the 7-12 days of shipping. Today per Nebroo's schedule is my latest expectation of delivery. For those who are wondering if Nebroo is worth the wait, well I don't know! The previous tracking and shipping I posted has not changed although I have received this: How are you? Charlotte here again, your personal Assistant at Nebroo. I wanted to reach out and let you know that your order should be with you within the next few days! We will also be sending you an email when it's out for delivery. If you have any questions feel free to email me at: I am always available :) I did order the least expensive just in case shipping was a problem. But to fair I want to try them. I have had hearing aids for 10 years so I will follow up with the quality (even though they are the low end) of Nebroo's technology. Update 6/15/26 I did receive my Nebroos June 3. Here is my review of the low end of Nebroos. They were on special of $100. They are simply volume amplifiers. Which is what I expected. As I mentioned in my previous post, they are backup for when my main hearing aids are in for repair. The quality of the product is good. They do what they advertise. I will look into their higher end when I am ready to purchase new hearing aids. The hearing aids I have now have AI so that is hard for Nebroo to compete with. I am hoping for the price Nebroo will have something compatible when it is time for me to get new ones. So overall I am pleased for what they are. The shipping does cause some concern...But I did receive them.

I ordered my hearing aides on April 28th, it's now May 16th and I'm still waiting for their arrival. I've contacted their customer service group repeatedly only to be told that deliver was within their 10-12 day delivery window. In fact today 5/16 they said I should receive them by 5/14 but the tracking information shows they are "in transit" not even out for delivery. I'm not happy.

Update - after Trustpilot review Nebroo reached out and refunded my purchase without requiring return. Their phone system still has a 30 minute hold the default option leave a message. However I was given a direct number 512-488-6655 Marianne Alegria Head of Customer Support Nebroo Hearing Aids (Marianne told me to go ahead and post this number) I hope it helps others. They still need to fix the frustrating phone system. Marianne said they are considering changing the Canadian return address for customer returns to the US one. Upgraded the rating to 3 stars Will change rating higher if they fix phone system and change return address to a USA location. —— Original Post —— 1 Star —- Cannot return the product. According to return policy you require a return authorization number they call RRR and they will only give it to via phone call but they don’t answer the phone ever. 30 minutes of hold to get to voicemail. Emails try to set up a call but they don’t follow through. They don’t reimburse return shipping and to Ontario Canada is the return address even though they have a us address they will not honor returns there. Austin Texas phone number. Wyoming address but warehouse in Canada. It seems like a scam. BBB has 40 return complaints. GA TRADING LLC 1021 E Lincolnway Suite #7892, Cheyenne, Wyoming 82001, “Then ship the item to the returns address provided (but only after you have called us and obtained your RRR, otherwise your refund may be rejected): 28034,Highway 41, Griffith Ontario,Canada K0J 2R0. Please note, we do not provide return labels. The customer will cover the cost of returning the item to our warehouse.“ You can’t offer warranty of 120 days and fail to honor returns in less than 30 days.

****UPDATE as of 5-21-26 - while everything about my initial experience still remains the same, I want to say that Nebroo did reach out after my latest update below and refunded the remaining balance I had spent. The representative I spoke with was professional and apologized. They indicated the Company was experiencing significant growing pains due to the popularity of the hearing aids and were working diligently to increase staffing to correct the phone issues. I expressed that the phone concerns, hold times and dropped calls were certainly discouraging, but the biggest concern for me was the lack of up front communication about the cost and difficulty that would be born solely by the purchaser if the product didn't work or simply didn't fit. I found this policy unacceptable and unsustainable. In the end, they did make things right for me. I hope they make positive changes going forward to avoid this type of situation for others in the future. (UPDATE: They left the response below to make it appear to anyone reading my review that they were trying to make things right. I have heard from no one, and it had been two business days. ) If I could leave less than one star, I would. I finally received my hearing aids and despite trying all of the provided domes that came with them, they were too large for my ears and every noise made them squeal, even on the lowest setting. I made several attempts to call and waited on hold until either the call disconnected or I was sent to voice mail where I did not receive a return call. It wasn't until I sent an email indicating that if I didn't receive a return call I would be left with no choice but to dispute this charge with my Credit Card Company, that someone called me. I was told to take them to USPS. When I did that, USPS refused to ship them internationally (Nebroo is in Canada) because they have lithium batteries in them. When I emailed Nebroo back they told me I'd have to ship them back through UPS or Fed-Ex then and that was going to cost $80. Nebroo refused to provide a shipping return label and offered a partial credit to me to keep and donate them. In the end I took a loss of over $100 just to "try" their product. This is a HUGE SCAM.

I was unsatisfied with the hearing aids and sent an email. They contacted me the next day and refunded my money as promised.

After my previous review, I reached Marianne on the administrative side of Nebroo. We did have a little trouble reahing each other because MY phone blocked their number as SPAM, but Marianne and I made it work. She helped me get a refund and I was able to verify that was done. I am sorry they didn't work for me but feel certain they will help someone. Marianne I appreciate your help very much. Thank you! Kathy U