Improve your hearing without breaking the bank - For Americans with mild to moderate hearing loss: without a prescription, costly audiologist visits and expensive hearing aids. You are just one step away from Hearing clearly again. Americans that suffer from mild/moderate hearing loss don’t need to visit a doctor or spend thousands on hearing aids anymore.
Nebroo (nebroo.com) has 1,078 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
Also known as
nebroo.com
Website
nebroo.com
Category
Vision & Hearing
Location
Austin, Texas
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 100% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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Thank you so much for your kind feedback!
We’re delighted to hear that Larry was very helpful and provided you with great service. We’ll be sure to share your appreciation with Larry—he’ll be happy to know his support made a difference.
Thank you for choosing Nebroo! ❤️
CA
Carolyn
My experience with Nebroo was fabulous. Just wish the aids…….
My experience with Nebroo was excellent. Easy ordering, came in the mail within a day of them saying the aids would be delivered, I can only say working with this company has not been a bumpy road. I just wish the aids worked as well as they were advertised. Unfortunately, I kept trying to get used to them too long and went past the time in which I could get my refund. So I have no experience with the refund process. My aids do nothing but intensify the noise around me and I still can not hear someone speaking. In fact at a family dinner the white noise was so loud over everyone’s speaking, I ended up taking the aids out so I could at least hear the person next to me without getting a headache. Thought I might buy the best set of Nebroo aids then found out I all ready have them, the Nebroo Pro 3.0. Have found out through their ads there is another Nebroo aid that is a step above the Pro 3.0 but I can not afford them unless the company would adopt the policy of being able to trade the old ones in towards the price of the new ones.
Response from NebrooSep 10, 2026
Thank you for sharing your honest and detailed experience.
We’re glad to hear that your ordering and delivery experience went smoothly, but we’re truly sorry that the hearing aids themselves did not provide the clarity and listening experience you were hoping for. We understand how frustrating it must have been to experience amplified background noise and difficulty hearing conversations, particularly in social settings like a family dinner.
We also appreciate your honesty about being outside the refund period. While we’re sorry the product ultimately didn’t meet your needs, we’re grateful for your positive comments about the ordering and delivery process and for giving Nebroo a genuine opportunity.
Thank you for choosing Nebroo and for taking the time to share your feedback. ❤️
LY
Lynn
Thoughtful Representative
The young Lady I spoke with today, was very considerate.
I was very happy to speak with her,
after NOT receiving a response for so long from your company.
This representative has taken care of me .
Response from NebrooSep 10, 2026
Thank you so much for sharing your feedback!
We’re delighted to hear that our representative was so considerate and that they were able to take care of you after the long wait for a response. It’s wonderful to know that you felt heard, supported, and well taken care of during your interaction.
We’ll be sure to share your kind words with the representative. Thank you for your patience and for giving Nebroo the opportunity to assist you! ❤️
FB
Frances B.
Day 2 and so elated!
Ok, I just purchased, I have regular hearing aids also. My Hearing aids are battery operated and only one level of sound, they can be turned up but that requires another visit each time I need. At visit the Audiologist want me to purchase another $3000.00 pair so, I am trying Nebroo.
I read the FULL booklet, and am following instructions. Day one was really about comfort and hearing setting. Yes, I followed most directions, I did stand in front of TV for a few minutes, but realized I needed to turn the hearing down.
Day 2, I went for a walk, first thing I heard were the birds, I just stood there for 10 minutes looking around. I adjusted sound down. Today I wear for 4 to 6 hours. Dishes are loud 😂. The water running, so many sounds I have not heard, oh my lord. I am excited. I think reading the pamphlet is #1 that helped during process, take your time, it states 6-7 days to train your brain back to hearing these sounds. It’s wild, but fascinating! Patience is a virtue….on day one you will hear so many sounds. My phone just dinged, Bill walking to the kitchen,me typing, the dogs nails need to be cut.
My one issue, getting the small ear pieces on was a nightmare, and the left ear is smaller than the right so hearing device feels tight. But these are made well, believe me I have handled them. And I am getting to know, feel and hear like never before. My voice,yikes, toning down me, is hard. Enjoy!
Response from NebrooSep 10, 2026
Thank you so much for sharing such a wonderful and detailed experience!
We’re thrilled to hear how excited you are about discovering sounds you haven’t noticed in a while—from the birds outside to the little everyday sounds around your home! It’s wonderful to know that you took the time to read through the materials, follow the guidance, adjust the settings, and give your brain time to adapt.
We also appreciate your honest feedback about getting the smaller ear pieces fitted and the difference in ear size. Finding the right fit is an important part of having a comfortable experience, and your feedback is incredibly valuable.
Most of all, we’re so happy to hear that your Nebroo hearing aids are helping you reconnect with the sounds around you. Thank you for choosing Nebroo and for sharing your journey with us. We hope you continue enjoying all those wonderful sounds! ❤️
JA
Jacob A.
ANSWERED MY CONCERN ABOUT DELIVERY OF…
ANSWERED MY CONCERN ABOUT DELIVERY OF MY ORDER.
Response from NebrooSep 10, 2026
Thank you so much for sharing your experience!We’re glad to hear that your concern about the delivery of your order was addressed and that our team was able to provide the assistance you needed.
We truly appreciate you taking the time to share your feedback and for choosing Nebroo. Thank you for giving us the opportunity to assist you! ❤️
KL
Katrina L.
Annedrea was so helpful when I wanted…
Annedrea was so helpful when I wanted to switch to the newer Bluetooth model. She made the whole process seamless and I had my new hearing aids within days. The app on my phone lets me adjust everything so easily. I love this company.
Response from NebrooSep 10, 2026
Thank you so much for your wonderful feedback!
We’re thrilled to hear that Annedrea made your upgrade experience so easy and seamless. It’s wonderful to know that she was able to help you switch to the newer Bluetooth model and that your new hearing aids arrived so quickly.
We’re also glad you’re enjoying the convenience of the app and its easy-to-use adjustments. We’ll be sure to share your kind words with Annedrea—she’ll be delighted to know she made such a positive difference!
Thank you for choosing Nebroo and for your enthusiastic recommendation! ❤️
CS
Carla S.
Quality Customer Service
It is rare to find a customer service rep who is genuinely caring, respects the customer, and cares enough about their concerns to go the extra mile to help in any way possible. I found those qualities in John. When I had issues with my original Nebroo hearing aids and was ready to give up, John stepped in to help. He suggested the Nebroo Infinity BTE (behind-the-ear) aids. It was a world of difference and way more manageable. I'm still making a few adjustments, but John encouraged me to give it a bit of time, and it would all come together. I am grateful for John and his patience with me. He brought my journey to better hearing to a successful end. I'm quite satisfied.
Response from NebrooSep 5, 2026
Thank you so much for your heartfelt feedback!
We're delighted to hear that John went above and beyond to understand your concerns, patiently guide you through your options, and help you find a better solution with the Nebroo Infinity BTE hearing aids.
It's wonderful to know that the new model has made such a positive difference and that John's patience and encouragement helped you stay on your journey toward better hearing. We'll be sure to share your kind words with John—he'll be thrilled to know his support made such a meaningful impact.
Thank you for your trust in Nebroo and for sharing your experience! ❤️
IM
Isaac M.
Amanda was the customer service agent…
Amanda was the customer service agent that provided me with a great experience in placing my order Nebroo Hearing Aids Pro 3.0. From answering the till the call ended, her respect an attitude was outstanding. She is a keeper.
Response from NebrooSep 5, 2026
Thank you so much for your wonderful feedback!
We're thrilled to hear that Amanda provided you with such a great experience while placing your Nebroo Hearing Aids Pro 3.0 order. Her respect, positive attitude, and commitment to making sure you felt supported truly reflect the level of care we strive to provide.
We'll be sure to share your kind words with Amanda. Thank you for recognizing her excellent service and for choosing Nebroo! ❤️