Glenn
Larry was friendly
Larry was friendly, courteous, knowledgeable, and professional. He was easy to talk to and made my hearing aid return experience very easy and enjoyable.
Response from NebrooSep 19, 2026
We’re truly sorry, Paul, for the frustration and inconvenience you’ve experienced with both your hearing aids and our customer service. We understand how disappointing it is to deal with persistent static and sound-quality issues after following the recommended troubleshooting steps, and then have difficulty getting the return assistance you requested. We’ve been experiencing issues with our phone lines, and we sincerely apologize that you spent nearly two hours on hold during multiple attempts and still did not receive the callback that was promised. We understand why this has left you frustrated. We’ve noted your Order #392134 and would like the opportunity to address your return request directly. A member of our team will try to reach out to you and assist with the next steps toward resolving your concerns. Thank you for bringing this to our attention, Paul. We appreciate your patience and hope we can provide you with the assistance you’ve been seeking. ❤️