NebrooReviews of nebroo.com

My experience with Nebroo was way less than satisfactory. I’ve kept all my correspondence and phone records to verify my side of this horrible experience! They give you a 90 day trial period which was fine. Other companies I looked into had less time and I wasn’t sure if I was getting an amplified ear bud or a genuine hearing aid. My initial call was fine except when it came to the cost. I did an upgrade at first and then I had to have the cleaner etc. the last thing was a warranty! After giving it some thought I told her to decline the warranty. By now we’re over $500. The young lady I spoke to was very nice and assured me I could call back anytime and ask questions. I saw they were in Austin TX so I felt comfortable dealing with them. When the package arrived I didn’t open it for a few days as it was a very hectic time of year. In the meantime, I talked to several sources and decided that I would be better off getting the surgery instead. So I called back and again I spoke to a young lady that told me I had to get a return ‘number’ before returning them and when I asked for the address I got the same response, someone else had that info. She then transferred me over to that extension. I was on the phone waiting for over an hour…….no one ever picked up. I left my name and number and they called on Sunday morning (church time) three agents right in a row. The first two I couldn’t understand. They never called back after that initial call. I called back about two weeks and again waited for over an hour and no one picked up. Next day same thing. They only had one number to call and that was the Austin number. I finally connected with Shaun in February and I told him I wanted to return the item and that it has not been used. Everything is in the box the way it came in. He asked why and I told him that I decided to go with the surgery instead……. He asked when I having surgery and I told him I didn’t have a date yet, we were still working that out. Bottom line……. he kept telling me I need to try these first before I go for surgery. We went back and forth for a while and he finally told me I had to send them to Canada. I asked why? I asked if he was going to send me a return label? NO! Again we went back and forth. I said they came from IL, why would I send them to Canada? He told me that was just a small building for other things. Then he told me I had to take a photo of the contents and also a photo of the postal receipt and send that to them before they issued a credit. I was then put on hold for a bit and when he came back he told me he would credit me $200 if I wanted to keep them. And he would extend the trial period. I again asked why? I’m getting surgery and would not need them. He then suggested I donate them. I told him I couldn’t afford that. We continued to haggle and he said he would give me back $301 if I just wanted to gift them to someone. I told him I’d have to consult with my kids first. He said he could only make that offer right now and if I hung up without confirmation it would expire immediately. I had my kids close by and they heard the conversation. One of them nodded to me to accept that offer. So I did. She knew someone who might be able to use them. So she said let’s charge them up and get everything ready for this friend who would be forever grateful! So we did! The next day we took them off the charger and got them ready…….or so we thought! They charged all through the night and the next morning but they never did turn green as per the instructions……. We gave it more time to charge. The next day they were still in charging mode. But my daughter said let’s try them, they’ve had plenty of time to charge. She set them up and one of them still had not charged. The other one that had an ‘L’ on it only squealed in the ‘R’ ear, it didn’t work in the left ear. She was having problems connecting the units and called Nebroo for help and they asked her where she got the units and she told them that they were a gift. She was on the phone for more than a half hour trying things out as they suggested. They weren’t able to help her and told her to call back the next day. She still had the unit in her ear when it went dead and needed to be recharged. I was grateful at that point I had not given these units to somebody that needed them only to find out they weren’t any good. I packed it back and will be sending it back to the IL. address. I am also going to contact my credit card company and have the balance refunded to me. This company was willing to cut the price in half just to sell it! I don’t like companies that do business that way. I WOULD NEVER RECOMMEND THEM! I have since contacted my cc company about this fiasco!

UnbelievableDONOT Buy ! Terrible fit, terrible sound, terrible service. After calling their service line I spent 1/2 hour with their staff who obviously worked from the typical power off/remove app & reinstal crap. I resolved on my own but then the sound quality is POOR. It is only amplification . Tried to get refund but no luck. 4 emails, 6 phone calls and 3 callback #s unanswered! Now when I call I get the “all operators are helping others” then put on hold for 5 minutes and then hung up on! This is a scam company. Don’t waste your money. Update April 3,2026 So after 8 phone attempts (with callback messages) and several email messages I finally received a phone call from them. After 3 attempts by them to offer “discounts “ to keep or donate the aids I FINALLY received the return authorization. Note you buy from Texas but when you return they want them sent to a Canadian address ? Jokes on them as I’m Canadian and am returning within the next week so I’ll ship from there. I’ll update after I receive the full refund from them but boy do they try hard not to honor the satisfaction guarantees.

I had problems with these hearing aids from the outset. I called them and they said that it shouldn’t be a problem to continue using them and continually following the six week program that they have outlined. I did all of this and the whistling and screeching in the right Hearing Aid continued, and then I could not get a hold of them to talk to them at all. Every single time I called I was put on hold and ultimately the call was cut off. Today for the last time I tried to call them four different times and the exact same thing happened all four times. The only way to handle these people is to get them by the wallet and I’m going after the money that I paid to them for absolutely defective hearing aids which I no longer will accept an exchange or trade in for. I’m done!!

Terrible product and terrible support. You cannot get through to customer support, ever. Hours on the phone. Emails also ignored. Also the ad says 24/7 customer support which you discover in not true. Also they make you pay for INTERNATIONAL SHIPPING to return. The sound is tinny, you can get thrown out of the on-line support w/o being able to fix the problem. I can go on and on. Do NOT buy.

I see would not recommend Nebroo hearing aids, simply because their customer support is essentially non existent. I have not been able to pair my hearing aids to Bluetooth and called their “support” number, but got an AI generated customer support. I was continually cut off when the AI support transferred me to “live customer support team member “. Forget these hearing aid - not worth the frustration. You get what you pay for. 😢

Their website says “satisfaction guaranteed “. When we tried to return the hearing aids it was an incredibly difficult process. They wouldn’t give us a return number, they continued to try to make us keep them (they hurt my husband’s ears and continually chirped), they made an offer of $30.00 for us to keep them, raising it to $50.00. They put us on hold so they could “talk to their supervisor “. We were on the phone with them for about 45 minutes. When we finally got the return number they then said we had to send them pictures of what we were returning, pictures of the USPS tracking number, we had to put the order number and tracking number on the package, which had to be sent to their return warehouse in CANADA. The cost to ship internationally was $20.00 and could not be sent certified mail because of the international address (their company has a 512 area code which is in Texas). They do not reimburse you for returning the item. They said if everything wasn’t returned exactly as it was shipped then there would be no refund. They also said that it would take several weeks for the refund after they received the package and made sure everything was done correctly. The entire return process was intended for us to just give up and forget about returning them. We will see if we ever get a refund. If not, the charge will be denied with our credit card company. DO NOT BUY FROM NEBROO UNLESS YOU PLAN TO KEEP THE HEARING AIDS, REGARDLESS OF YOUR SATISFACTION WITH THEM!

The left hearing aid didn't work at all. The right hearing aid only emitted a loud screeching sound. I called the number given, was put on hold for 1/2 hour, and never got to a customer service representative. When I emailed Nebroo, someone replied and said to name a time during which a CSR would call me. I did so. No one called. Since then, Nebroo has indeed called and has refunded my money.