NebrooReviews of nebroo.com

I am trying desperately to return the hearing aids. They say they have a 120 day return policy "for any reason". In practice though they are incredibly difficult to reach. Hold times are very long (over an hour) and I have not yet had any satisfaction, or even a conversation with a customer service rep. They don't answer! It would seem that all the whole return transaction could be handled online, but they require a phone call which they don't answer. It is time to pursue a refund through the credit card company. (This is additional info that I added to review .) I have upgraded my review from one to two stars. I did eventually talk to a customer service person, Mark, and I did eventually get a full refund but there was nothing easy about the process. Mark repeatedly tried to get me to accept something less than the full refund that Nebroo so proudly displays when they are trying to get you to make a purchase. He finally gave me an RRR# and pretty complicated instructions on how to make the return. They wanted pictures of the product, pictures of the return package and pictures of the mailing receipt with the tracking number. It felt if it was designed to give the customer plenty of chances to make a mistake so they could deny the refund. They said very clearly that refunds would be denied if instructions were not followed exactly as specified. Never did I get the sense that they were really trying to help a customer out. It felt very much like they were fighting the return as much as possible. When I sent the first round of pics I got a phone call from Travis who eventually offered and gave me a full refund without having to return the product. The full refund though was contingent on removing or amending this review. In any case I am glad to get my money back. Bottom line, I suggest you stay as far away from Nebroo as possible.

I have purchased the Nebroo Infinity product, I received these about 4 days ago. I have been having issues with the bluetooth connection dropping connection throughout the day. I have an Iphone XS Max , IOS version 18.79. I have no issues with other bluetooth devices with this phone. I have called support line 3 or 4 times with no success, talked to some BOTs and then got transferred to another place. The phone rings and rings then gets placed on hold. I have staved on hold for 45 mi, 30 mins etc and the call ends without any response. Finally got a follow-up on an email I sent. Was told that they felt the resolution was to send me a new unit. I am waiting on this arrival to see if the Bluetooth issue is resolved. Got a follow-up call from support, the bluetooth issue for iphone is still not resolved. The iphone app is not available for the infinity model yet. I should be getting a new infinity set and be notified when the app and fix for bluetooth is available. Will update this review when that occurs (06-03-2026).

The right side doesn’t hold a charge and sometimes doesn’t charge at all. Have sent numerous emails and had a long wait time for responses. Emailed them last night and actually had a response this morning. I just want a refund at this point and I don’t want to return them on my own dime. Praying they’ll refund my money without returning them cause why would they want them back if charger or aid isn’t working. This is my boyfriend Louis’s review. Update 6/8/26 Still no response on refund. Sent phone number and they already have email.

This is not a company, it is a con job disguised as a company. They sell you a product that sounds like they know what they are doing, promise "Satisfaction is our top priority", then don't respond to customer service contact. I have spent 3 hours on 4 phone calls listening to a script that says they will help but never answer. They don't respond to e-mails. Once they get your money, they're gone. Do not buy their products. Update: After my TrustPilot review, I was contacted by the company and my refund was processed today while I was on the phone with them. When I was on the phone, they were very apologetic about the slow response to emails and non resonse to phone calls. If you want to try these hearing aids, I would suggest calling them first to see if they answer the phone.

UPDATE 5/21/2026 - added one star After a few email exchanges, my stepfather was called by a helpful Nebroo customer service agent (though later than we had requested and I had also asked them to call me first so I could add him to the call). They have credited his original purchase back to his card, and they asked us to donate the hearing aids to someone in need rather than return them. I do appreciate the follow-up and classy resolution. I just hope they increase their support investments so incidents like this don’t happen again. Never let technology take priority over the human touch! ***** My stepfather wants to return his purchase as they simply won't fit his ear, but Nebroo requires him to speak with a representative before a return is authorized. He and I spent over 1 hour on hold this morning across 2 separate phone calls that each ended suddenly with an abrupt message "please leave a message at the beep". Their hold process constantly repeats how much they value their customers, yet their actual customer experience has been terrible so far. We finally reached someone on their sales line and asked them to escalate the issue, but they just said they'd have someone call us and then hung up. No one has called back today, and I doubt they will. They clearly spent more of marketing and AI functions than on actual people to fulfill their empty promises.

Purchased Nebroo basics, which were just OK, and stopped working entirely after a couple months. Upgraded to Nebroo Infinity, which were better, but, as I became more educated about hearing aids, these seemed to me to fall into the "just amplifier" category, increasing the volume of both conversation and background sounds, as opposed to those aids that separate out conversation from background sounds. I'm not an expert. I tried to get a refund, based on their guarantee, but they did not respond to multiple inquiries. Very long waits on the phone, ultimately unavailable, and did not respond to email. It appeared I was out 200 bucks. I posted a negative review here on Trustpilot, and was quickly contacted by a Nebroo rep who arranged for a refund; they asked me if I would be kind enough to revise my review. I received my refund, and have updated this review, as per their request.

Last and final review!!! I received the Nebroo Infinity hearing aids on Monday. Today is Thursday and the right hearing aid stopped working. Customer service doesn't respond when you actually need help, but a few weeks in I would get a followup call once a week but we could never come to a conclusion. In all fairness Nebroo did try to make an effort but I just don't think the product is all that great! This was just an expensive lesson!

After weeks of trying the Nebroo, we're attempting a return. No luck yet. Half-hour holding, then the call gets dumped into voicemail. Can't start a return from a website, either. Don't know if we get a callback yet or not. Disappointing. I hope the Nebroo worker who responds to these reviews gets some time to call back customers. This doesn't feel right.