NebrooReviews of nebroo.com

Nebroo is a scam

I was not happy with the product, and it took many emails, and an expensive shipment to Canada to receive a reimbursement. It appears to me that it is a game of frustration for them in order to have you give up and settle for nothing.

I ordered the Hearing Aids October 2 and canceled them October 3! I was on hold for over an hour and finally decided to hang up and email them with the cancellation. I corresponded with Maria through email and she informed me she took care of the cancelation and gave me a ticket number for the cancelation! About 4 days later I got an email saying that my Hearing Aids were on their way! I called and tried to confirm the cancelation and was told they had shipped and it was too late to cancel. Finally, the one rep offered me a discount of $300 if I went ahead and tried them. I agreed and the next day to my horror I received an Email telling me they had refunded me $30… Not $300 but $30!!!I tried for two days to get through to customer service to insist that they cancel my order. What a nightmare! I was on hold for an hour and a half a couple of times and finally was hung up on. I can’t begin to tell you how many times I was on hold for at least an hour, trying to get through to them! When I finally reached someone, I was told that since they had already shipped, I would have to accept them and pay shipping charges to send them back!!!!!!! I told them that I would refuse the delivery and I would not pay them a penny to send them back. I am still waiting to see if I get my money refunded! Buyer beware! Happy ending to my above review…Nebroo has refunded my money, and sent me a nice note of apology! Thank you Nebroo!😊

These hearing aids did not address the type of hearing loss in my left ear. I have unsuccessfully attempted to speak with a human, specifically regarding the return of this product and reimbursement. My emails are not responded to and they are now asking for a $2 cost to submit information. I am beyond frustrated, with no way forward.

🚨 BUYER BEWARE 🚨 BUYER BEWARE — NEBROO HAS BEEN A COMPLETE NIGHTMARE! 🚨 DO NOT BUY NEBROO HEARING AIDS. I deeply regret this purchase and would give this company ZERO STARS if that were an option. I purchased my Nebroo Pro Bluetooth hearing aids, along with additional supplies and benefits, on April 8, 2026. The product has been problematic, and when I tried to get help, I discovered something even worse than the product itself: Nebroo makes it virtually impossible to reach a real human being. I started trying to resolve this issue on July 8, 2026 to request a return and a full refund of everything purchased on April 8, 2026. Since then, I have called SEVEN TIMES. Every single call is documented with the date and time. Seven calls. Seven attempts to get help. And still NO LIVE CUSTOMER SERVICE REPRESENTATIVE. Instead, I am trapped dealing with an AI assistant that apparently has no meaningful ability—or willingness—to resolve an actual customer problem. I have repeatedly and clearly asked to speak with a LIVE PERSON. What happens? The AI assistant ignores the request and sends me right back to the beginning of the automated directory. Over and over. On one of my most recent attempts, the AI assistant actually DISCONNECTED THE CALL. The biggest problem is that I CANNOT EVEN RETURN THE PRODUCT because I need an RRR/return authorization number and a shipping label from a live representative. But Nebroo has created a customer-service system where getting a live representative is practically impossible. And now, conveniently, the 120-day return period has expired. Let me be very clear: I did not simply sit on this product and wait for the return period to expire. I was actively trying to return it and obtain a refund. I made SEVEN documented attempts to contact the company. Nebroo's failure to provide reasonable access to customer service has left me stuck with a product I don't want, cannot properly resolve the issues with, and apparently cannot return because the company won't provide the information and materials required to return it. THIS IS NOT CUSTOMER SERVICE. A company selling hearing aids should understand that customers need real customer support when something goes wrong. Instead, Nebroo has put an AI roadblock between customers and the people who are actually capable of handling returns and refunds. If your automated system prevents customers from reaching a human, prevents them from obtaining a return authorization, and then the return deadline passes while they are trying to get help, that is an outrageous customer experience. My experience with Nebroo has been: ❌ Problematic/defective product ❌ Seven documented customer-service attempts ❌ Unable to reach a live representative ❌ Repeatedly sent back through the AI system ❌ AI assistant ignored my requests for a human representative ❌ AI assistant disconnected one of my calls ❌ Unable to obtain the required RRR/return authorization ❌ Unable to obtain the required return shipping label ❌ Unable to complete the return process ❌ 120-day return period expired while I was actively attempting to resolve the problem They did not send a refund but sent (free of charge) a BTE (behind the ear) set of hearing aids with none of the accessories that I paid for with the previous in the ear pair. After this experience, I would NEVER recommend Nebroo products to anyone. In fact, I would strongly encourage potential customers to THINK TWICE BEFORE GIVING THIS COMPANY YOUR MONEY. A hearing aid is not an inexpensive toy. Customers deserve a functioning product and, when there is a problem, access to an actual human being who can help fix it. Nebroo has failed me on both accounts. MY STRONGEST ADVICE: DO NOT PURCHASE NEBROO PRODUCTS. Based on my experience, the product has been a major disappointment and the customer-service system has been an absolute nightmare. Seven calls. Seven attempts to get help. No human being. No return authorization. No shipping label. And now the return window has conveniently expired. BUYER BEWARE. NEBROO — NEVER AGAIN.

This is my second review. They took down my first. Do not trust this company. I won't again. It took many emails and a negative review to get them to honor their money back guarantee.

First, took long time to arrive. Second, totally visible with little wires sticking out. Third, didn't help much. Worst, cost to return to CANADA was over $60. BAD EXPERIENCE.

The company uses false advertising, claiming they use smart chip to create good sound quality. Unfortunately the product is anything but. When asking for refund, they made it as difficult as possible for you. They ask for pictures of returned item, pictures of USPS tracking (you have to pay for shipping) and the destination is in Canada. Now they have received the return package on 9/14/26 according to tracking, today is 10/9/26, no email or any communication about the refund