NebrooReviews of nebroo.com

I am having trouble returning the hearing aids. They sound like evryone is in a barrel. Very tinny sound. I finally got an address to send them back, but because they contain a battery and charger, the USPS will not send on a plane. So Nebroo sent them in the mail, and I guess they used ground service. That is a guess on my part. So I am at a quandry as to how to return them. Nebroo says they do not accept any other return service. This is not a great company for returns. I use a couple of different blue tooth devices on my phone and the sound is great. Dont know how to get my money back. I would have to recommend not buying from Nebroo.

Buyer beware, problems charging,right one doesn't fit properly, no customer service on trying to get a refund

I ordered the hearing aids on April 7th. I get conflicting updates. I have been waiting to get an answer from them as to where the product is at, no response. I have held on for three days for 30 minutes to be told to leave a message. I called this morning at 8:00, when they open, I have now been on hold 20 mins. I don't even want their hearing aids now, just a refund. Gary Crowe

Just plain crap contact them if you can!bench of lies no customer support.can’t wear them because of constant feed back,save you money or give it to someone in need you will feel better😫😖

Purchased for 92 yr old husband, couldn't navigate them although he knows how as he already had hearing aids. Called, could never get response. Emailed & requested a ph call as I am also hearing disabled, only to get a response to phone them. I now have to write a letter and ship them back return receipt requested without a return authorization in order to have proof of the return. Worst company we have ever dealt with.

I would give zero if I could. Beware got me for 499.00 and cannot get back in touch with them. They are not all that great but I would use them sometime TV, Church not always sure they made things better or worse. Then they cut me off the app and want another 12.99 a month to get it going again. I already paid for a year and I am just going to chalk it up for a loss.

Received the hearing aids and the setup card to scan sends you to a defunct web page. Attempted to go to the app, which is not in service. Have attempted repeatedly to call and email with no success. 100% got scammed.

UPDATE 05/01/2026 After writing this review, I was contacted quite soon after by a customer service person from Nebroo. I explained that I wanted to return the hearing aids, and she provided me with a shipping address in Ontario, Canada (which surprised me). She also let me know I would be responsible for return shipping cost. BUT, then she offered me a better deal; take down this review, keep the hearing aids for donation to charity, and get a full refund. I reluctantly agreed to that, but would not remove the review until the credit showed on my credit card account. She put the call on hold, and then arranged for the credit to be processed while I waited. She returned to the call, and then asked if it was OK to call me again in 10 days to be sure the review would be removed. Sure enough, I got a call back, but in the time between the first and second call, I got curious about the Canadian shipping address she provided, since both phone calls and emails referenced a Texas phone number, and the original shipment came from a Texas address. So, I did a Google maps search of that Canadian address, AND IT WAS AN EMPTY RURAL ADDRESS IN ONTARIO. Doubled checked it again, and still nothing there. I did not answer the second phone call, but right after got a text asking if I would take down the review. I answered back to that text, asking for an explanation re: the bogus shipping address. SO FAR I HAVE GOTTEN NO REPLY. More and more, this Nebroo thing seems like a scam to sell cheap, ineffective devices, made over seas, that do not not provide even a basic level of performance. Ordered Nebroo as a back up in case something happened with my Starkey devices. Fidelity is very poor however. Perhaps my expectations are influenced by my current set, but never the less, Nebroo sound quality is very poor. That is problem 1. Problem 2 is that I cannot talk to a human to arrange for return under their 120 day money back promise of satisfaction. Emailed, got a response back, asking when is a good time to call me back, which I answered "any day from 8 am to noon". Also have called multiple times and told by the automated system how important the call is to them. But, never able to talk to a person. I will be returning these hearing aids, and watching for a credit to my bankcard, and ready to dispute the charge if I do not receive the refund.