NebrooReviews of nebroo.com

Response from NebrooMay 13, 2026

Hi Loree. We sincerely apologize for the frustration and inconvenience you’ve experienced with your return process and attempts to contact us. We also apologize for the long hold times and lack of responses, as we’ve recently been experiencing issues with some of our communication channels. Thank you for taking the time to share your feedback, and a member of our team will be reaching out to assist you further and help review your return concerns as soon as possible.

Response from NebrooMay 13, 2026

We sincerely apologize for the frustration you’ve experienced with your hearing aids and the difficulty reaching our team. We also apologize for the long hold times and delayed responses, as we’ve recently been experiencing issues with some of our communication channels. Thank you for sharing your feedback with us, and a member of our team will be reaching out to assist you with the issues you encountered and review your concerns as soon as possible.

Response from NebrooMay 13, 2026

We sincerely apologize for the frustration and inconvenience you and your mom experienced with the fit and return process. We also apologize for the difficulty reaching our team, as we’ve recently been experiencing issues with some of our communication channels. Thank you for taking the time to share your feedback with us, and a member of our team will be reaching out to further assist and review your concerns.

Response from NebrooMay 8, 2026

We’re sorry to hear about your experience and understand your frustration with clarity, fit, and the difficulty reaching support. We’ve been dealing with temporary phone line issues and delays in response handling, which has unfortunately affected callbacks and email turnaround times. That said, your concerns about product performance and your request for a return are important, and we want to address them properly. Our team will be reviewing your case urgently so we can provide the correct return guidance and work toward resolving this for you as quickly as possible.

Response from NebrooMay 8, 2026

We’re sorry for the difficulty you’ve had reaching us and for the delays in getting your return instructions. We understand how frustrating it is to repeatedly call, email, and leave voicemails without a clear response—especially when you simply want to return your device within the return period. We also understand your concern about feeling unheard. We’ve been experiencing temporary issues with our phone lines and response delays, which have impacted our ability to handle requests as quickly as we should. Your case will be escalated so our team can prioritize providing your return instructions and help you complete the process as soon as possible.

Response from NebrooMay 8, 2026

We’re sorry to hear about your frustration and understand how disappointing this experience has been. We recognize how important it is to reach a live agent quickly in order to process return requests. We’ve been experiencing temporary phone line issues and high contact volume, which has resulted in long hold times and dropped calls, and we’re actively working to improve this. Your concern will be escalated so our team can review your case and assist you directly with the next steps for your return as soon as possible.

Response from NebrooMay 8, 2026

We’re sorry to hear about your experience and understand your concerns regarding sound quality, Bluetooth performance, and the billing confusion. We also regret the difficulty you had reaching support, including long hold times and email response issues. We’ve been experiencing temporary disruptions with our phone lines and delays in customer service responses, and we’re actively working to resolve these issues. Regarding your return and billing concerns, we take these seriously and will ensure your feedback is escalated so it can be properly reviewed by our team.

Response from NebrooMay 8, 2026

We’re sorry to hear about the frustration you’ve experienced so far, especially with difficulty reaching support and getting the online program to work properly. We understand how upsetting it is when calls drop after long wait times and emails go unanswered. We’ve been dealing with temporary phone line issues and delays in response handling, which have affected our ability to respond as quickly as we should. That said, your concerns about setup and access to the program are important, and we want to make sure you’re properly supported. Your case will be escalated so our team can assist you directly with getting the program working and answering your questions as soon as possible.