NebrooReviews of nebroo.com

The tricky direct-to-consumer sales funnel: I thought buying my Nebroo hearing aids online would be easy—just $99 for a pair (I figured it was worth a shot to fix my slight hearing loss). But, oh no! Post-purchase upsells that are hard to resist: Once your credit card info is in, the thank-you page or confirmation step uses high-pressure, timer-driven offers to sell upgraded charging cases, drying boxes, or extra pairs at a “discounted” rate. My mistake: I fell for it! I clicked the button to buy the 4 in 1. But, not finished with me yet…watch another video cuz you just have to be able to clean these things (What? I’ve never cleaned my AirPods in 3 years). I decline. How about additional bud covers? I decline. What about warranty? I decline—finally, I see my completed purchase screen. Review the Final Total: Check your cart summary to make sure no unwanted extra accessories or bundles were added. My order now included 2 charges: one charge of $99 for the hearing aids and a second charge “Nebroo Infinity 4 in 1 Upgrade × 1” of $197. I checked my credit card online—yep! Two different charges pending. The tracker showed only 1 device shipped for a total of $296 + tax… This tells me that the company intentionally tries to make it seem like you’re just getting a little upgrade to the device. Come on! Really? I immediately sent an email asking that the $99 charge be removed. I saw two days later that both charges had posted to my credit card, so I “reported a problem” on my credit card for that charge—😅 Result: The next morning, I received an email from Nebroo saying the charge had been reversed.

I ordered hearing aids from this company in June 2025, and during checkout, their website encouraged me to upgrade to a better model, which I agreed to and paid extra for. After waiting a very long time for delivery, I contacted them multiple times to resolve the issue. Each time, they claimed the package had already been shipped and told me to wait a little longer. The hearing aids never arrived. When I called again, they tried to make a deal by partially reimbursing my order and offered the remaining amount as a better deal on items to ship the order again. I believed they would finally make things right, but that never happened. It has now been a year, and I still have not received what I paid for. In my experience, this company comes across as dishonest and untrustworthy. They rarely respond to emails or phone calls, and their customer service has been extremely frustrating and disappointing throughout this entire process. I would strongly advise others to be very careful before purchasing from this company. If they are a legitimate company, contact me and do the right thing to pay me the amount you still owe me.

Have been trying for 2 days to get return info. Called the number and got put on hold for over 30 min. This happened twice. This is nothing more than a scam!! DON'T buy these hearing aids! All they are is a noise enhancer!!!

We still have not received the hearing aids. It has been over a month. Diane and Hector Bejarano

My boyfriend ordered these for his mom. My story is like everyone else's. They didn't work and im trying to return them. Im actually on hold right now this time being the 6 time. Ive emailed and there response was leave your name and phone number. Still haven't heard anything. Guess what?After being on hold over thirty minutes, someone answers and says, leave a message start to leave a message. And then it hangs up on me. So I would not recommend this company to anyone do not waste your time. It is not worth it.This is a scam, this is a scam.This is a scam...

Ordered my hearing aids a few weeks ago. I still have not received them however they charged me for them right away. I have made several phone calls and several emails and left messages but no response. I think I should report them to the Better Business Bureau.

I am beginning to experience "buyer's remorse." I ordered a pair of Nebroo hearing aids on 5/5/26 (Order 320551.) Nebroo promised an email with a "unique tracking number", which was received. Unfortunately, the tracking number received was Nebroo's internal tracking number, not the carrier's. The tracking webpage is a Nebroo page, and provides almost no useful information. When I called the telephone number provided, I just got extended hold times (30+ minutes) and no resolution or information. I have two recommendations: 1. Don't ignore the experiences of previous purchasers. READ the reviews here (particularly the negative ones). Negative reviews are negative for a reason. 2. GO AWAY! Do NOT buy from this company! Bad customer service (or no customer service at all) can transform a good product into a permanent, costly problem. Finally, a suggestion for Nebroo: Listen to the reviews here (again, particularly the negative ones.) The negative reviews are your customers telling you what needs to be fixed, and fixed NOW. The success and survival of your company hangs in the balance. EDIT (on 5/18/2026) I will acknowledge that Nebroo is trying to reach us. I will admit that we are playing "telephone tag." However, your commendable efforts are overshadowed by immense problems that Nebroo either can't fix or won't fix. -No product delivery. -No human to talk to by phone. -All calls go unanswered. -All emails go unanswered. -Support expected to be nonexistent. (If you won't answer phone calls, how will you support your customers?) I am tired of this. I want a full refund.

This review has been removed per aggreement with the vendor