NebrooReviews of nebroo.com

Response from NebrooJun 3, 2026

Thank you for sharing your feedback. We're sorry to hear that your experience did not meet your expectations. We understand your frustration regarding the shipping delay, difficulty reaching customer support, and concerns about the resolution process. We've recently experienced issues with some of our communication channels, which may have contributed to longer wait times and delayed follow-ups, and we sincerely apologize for that experience. We would like the opportunity to review your case and verify the status of your concerns. Please provide us with your phone number and email address, and one of our team members will reach out to you directly to assist. We appreciate you bringing this to our attention and hope to have the opportunity to help.

Response from NebrooJun 3, 2026

Thank you for sharing your feedback. We're sorry to hear that your experience has been frustrating. We understand how disappointing it can be when the hearing aids do not sound as expected and when multiple attempts to reach support result in long wait times, dropped calls, and missed callbacks. We've recently been experiencing issues with some of our communication channels, which may have contributed to these delays, and we sincerely apologize for the inconvenience. We appreciate your patience and would like the opportunity to follow up on your concerns. Please provide us with your phone number and email address, and one of our team members will reach out to you directly to assist. Thank you for bringing this to our attention.

Response from NebrooJun 3, 2026

Thank you for sharing your feedback. We're sorry to hear that your experience left you feeling this way. We understand how frustrating it can be when you're trying to reach customer support and are unable to get assistance in a timely manner. We've recently been experiencing issues with some of our communication channels, which may have affected our response times, and we sincerely apologize for the inconvenience. We would like the opportunity to review your concerns and assist further. Please provide us with your phone number and email address, and one of our team members will contact you directly to discuss your experience and see how we can help. Thank you for bringing this to our attention.

Response from NebrooJun 3, 2026

Thank you for sharing your feedback. We're sorry to hear about your experience and understand how frustrating this situation has been. We recognize your concerns regarding the return process, shipping requirements, and the overall resolution experience. We also understand how disappointing it can be when expectations are not met and when resolving an issue becomes more difficult than anticipated. We've recently experienced issues with some of our communication channels, which may have contributed to delays and confusion during the support process, and we sincerely apologize for the inconvenience. We would like the opportunity to review your case and assist further. Please provide us with your phone number and email address, and one of our team members will reach out to you directly to discuss your concerns and see how we can help. Thank you for bringing this to our attention.

Response from NebrooMay 26, 2026

We sincerely apologize for the frustration and concern this situation has caused. We understand how upsetting it is to experience delays and difficulty receiving updates about your order. We’ve recently experienced issues with some of our communication channels, and we’re very sorry for the inconvenience. Please know that your concern will still be reviewed by our team, and a member of our support team will try to contact you as soon as possible to further assist with your order.

Response from NebrooMay 26, 2026

We sincerely apologize for the frustration and concern this situation has caused. We understand how upsetting it is to experience unexpected charges, delays in communication, and concerns regarding the return process. We’ve recently experienced issues with some of our communication channels, and we’re very sorry for the inconvenience. Please know that your concern will still be reviewed by our team, and a member of our support team will try to contact you as soon as possible to further assist with your concerns.

Response from NebrooMay 26, 2026

Hi Constance! We sincerely apologize for the frustration and experience you’ve had. We understand how upsetting it is to feel unheard while trying to get assistance with your return request. We’ve recently experienced issues with some of our communication channels, and we’re very sorry for the inconvenience and delays. Please know that your request will still be assisted, and a member of our team will try to contact you as soon as possible to help work toward a resolution.

Response from NebrooMay 26, 2026

We sincerely apologize for the frustration and inconvenience you’ve experienced trying to process your return request. We understand that comfort is very personal with hearing aids, especially for someone who has worn them for years. We’ve recently experienced issues with some of our communication channels, and we’re very sorry for the delays and repeated responses you received. Please know that your request will still be assisted, and a member of our team will try to contact you as soon as possible to help with your return request.