NebrooReviews of nebroo.com

Response from NebrooJun 10, 2026

Thank you for sharing your experience. We're sorry to hear that the hearing aids were not the right fit for your needs and that you've had difficulty reaching our support team regarding your return request. We understand how frustrating it must be to wait for a callback and continue receiving delayed responses. We've recently experienced issues with some of our communication channels, which may have contributed to the delays you've encountered, and we sincerely apologize. We would like the opportunity to assist and review your case. Please provide us with your phone number and email address so one of our team members can contact you directly. Thank you for bringing this to our attention.

Response from NebrooJun 16, 2026

Thank you for sharing your feedback. We’re sorry to hear about your experience and understand your frustration regarding the return process and the time spent trying to reach our support team. We have recently experienced issues with our phone lines, which may have contributed to the long hold times, and we apologize for the inconvenience. We would like the opportunity to review your case and better understand the concerns regarding your refund request. Please send us the phone number and email address associated with your order, and a member of our team will contact you directly to assist further. Thank you for bringing this to our attention. 💙

Response from NebrooOct 16, 2026

Hi Karen, we're sorry to hear your hearing aids stopped working and that you've had to wait on hold for help. We've been experiencing issues with our phone lines, and we sincerely apologize for the lengthy hold times and difficulty reaching our team. A member of our team will reach out to you directly to help get your hearing aids working again. — The Nebroo Team

Response from NebrooJun 3, 2026

Thank you for sharing your feedback, Joseph. We're sorry to hear about your experience and understand your frustration. We'd like to make this right. We've recently been experiencing issues with some of our communication channels, which may have affected our ability to respond as promptly as we normally would. Please provide us with your phone number and email address, and one of our team members will reach out to you directly to discuss your concerns and see how we can help. We appreciate you bringing this to our attention and look forward to speaking with you.

Response from NebrooJun 3, 2026

Thank you for taking the time to share your experience. We sincerely apologize for the inconvenience caused by receiving the incorrect item and for the difficulty you experienced when attempting to reach our support team. We've recently been experiencing issues with some of our communication channels, which unfortunately affected response times and customer follow-ups. We understand how frustrating that can be and appreciate your patience while we worked to resolve the issue. We're glad to hear that a member of our team was able to connect with you and arrange for a replacement. Your feedback is valuable and helps us identify areas where we need to improve, particularly when it comes to communication and customer support. Thank you again for bringing this to our attention.

Response from NebrooJun 3, 2026

Thank you for sharing your feedback. We're sorry to hear that your experience did not meet your expectations. We understand your concerns regarding communication and shipping efficiency, and we recognize how frustrating delays and lack of timely updates can be. We've recently experienced issues with some of our communication channels, and we're actively working to improve both our responsiveness and overall customer experience. We would appreciate the opportunity to review your situation further. Please provide us with your phone number and email address, and one of our team members will reach out to you directly. Thank you for bringing your concerns to our attention.

Response from NebrooJun 3, 2026

Thank you for sharing your feedback. We're sorry to hear that you have not yet received your order and that you've had difficulty reaching our support team. We understand how concerning it can be when a shipment appears delayed and you're unable to get the information you're looking for. We've recently experienced issues with some of our communication channels, which may have affected our response times, and we sincerely apologize for the frustration this has caused. We would like the opportunity to review your order and provide an update. Please provide us with your phone number and email address, and one of our team members will contact you directly to assist. Thank you for bringing this to our attention.

Response from NebrooJun 3, 2026

Thank you for taking the time to share your experience. We're sorry to hear that your experience with both our products and customer support has been frustrating. We understand your concerns regarding the purchasing process, communication delays, and the difficulty you've experienced trying to reach our team. We've recently been experiencing issues with some of our communication channels, which may have contributed to longer response times than expected, and we sincerely apologize for the inconvenience. We would appreciate the opportunity to review your situation and assist further. Please provide us with your phone number and email address, and one of our team members will contact you directly to discuss your concerns and help find a resolution. Thank you for bringing this to our attention.