Joe G.
Hard to get a refund on return
The hearing aid is bigger than expected and just amplifies all sounds. No way to adjust. So loud it hurt my ears on the lowest setting. But the return process makes this a 1 star. No one answers when you call, I had to email at least 6 times to finally get the code they require to send back. It's been almost 2 months and still no refund. Not to mention how expensive it is to return them as the shipping is all on you. Don't even bother. They are awful. Update: finally got my refund. Shouldn't be this hard when they heavily advertise full refund for any reason. But they held up their claim in the end.
Response from NebrooJun 22, 2026
Thank you for sharing your feedback, Joe. We’re very sorry to hear that the hearing aids did not meet your expectations and that you've experienced delays and frustration with the return and refund process. We understand your concerns regarding the fit, sound experience, return shipping costs, and the time it has taken to receive your refund. We have also recently experienced issues with our phone lines and support channels, which may have contributed to communication delays, and we sincerely apologize for the inconvenience. We would like the opportunity to review the status of your return and refund. Please send us the phone number and email address associated with your order, and a member of our team will contact you directly to assist.